Help!! Can't get past "A plug-in (shockwave flash) isn't responding" . What to do???

Question

This has been going on for weeks. Only temporary solution for me is to keep restoring my Win 7 SP 1 HP Pavilion laptop to a earlier saved restore set point. My system says I have Flash version 2100197 installed, I cannot tell if this is the latest? Attempts to trouble shoot end with a frozen screen.

I believe I have the latest Chrome version installed as the chrome bars do not indicate a new version when right clicked. I enabled Adobe Flash Player a long time ago, I don't know why the failure notice concerns Shockwave Flash as I do not believe it is on my laptop (?). I cannot find any reference to having it. On my plug in list only the Flash Player is referenced, there are no other competing players or plug ins.

Troubleshooting this would be GREATLY APPRECIATED. I am at wits end.

Thanks in advance,

Robert

roberth36379308 · Accepted Answer

Cannot reply to the indicated links in your email, but wanted to say a huge

Thank You for your time to respond to me. Your advise really did encourage

me to take the step wise approach that has worked, so far so good after

about 4 days now. All virus scans were clean as were malware and spyware.

Managed to get a latest version of FireFox loaded that enabled me to delete

my Chrome program and reinstall it. It appears that I did not have the

latest Chrome program as the latest one appears different, in spite of

claims that it automatically updated itself and Adobe Flash player. It

appears that my previous version of Chrome was defective somehow and unable

to be repaired, or even diagnosed. I wonder how often Chrome should be

removed and replaced to avoid conflicts?? If there is a way to give you

a "correct" credit, pls let me know and I will. thanks a million and God

Bless.

Robert Hogrefe

On Wed, Apr 6, 2016 at 5:59 PM, jeromiec83223024 <forums_noreply@adobe.com>

jeromiec83223024 · Answer

I started to send you down the road of looking for nuanced reasons that you're seeing poor performance, but I get the sense that things aren't in a good state. I think it's going to be way more productive to establish first that you're at a good baseline.

If it was one of my machines, I'd do the following first:

Make sure you have current backups of anything you care about
Run an up-to-date virus scanner and malware package
- If you find anything, burn it down to the ground, install a fresh copy of the OS and software from pristine sources, and then restore my files, only after they'd been scanned by a quality up-to-date virus scanner, and the system fully patched. I would *not* restore applications or other executables from a backup, as they may or may not already be infected....
If the virus stuff came back clean, run chkdsk and repair any disk problems that come up
- Instructions: https://support.microsoft.com/en-us/kb/2641432
Uninstall and Reinstall Chrome (log into your Google account first to back all your settings to the cloud)

After that, if the performance issue still persists, I'd look at whether or not my graphics and sound drivers were updated, and that hardware acceleration was enabled.

Please work through the video troubleshooting guide.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Going to chrome://gpu will give you some good details on what features Chrome may have disabled on your particular configuration. If hardware acceleration is disabled, that's definitely going to have a large impact on performance.

If you're still stuck, please follow the directions in the guide on providing the dxdiag report (and/or the contents of chrome://gpu -- it's just as good) and any additional information you can about what you tested and saw.

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