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yurid31006817
yurid31006817
Participating Frequently
July 14, 2017
Question

Help! Installation stops at 90%

  • July 14, 2017
  • 1 reply
  • 12738 views

Hi there. I've got a problem with updating/installing flash. Yepp, installation stops at 90%. I've tried to install it 3 times, i've tried to completely uninstall flash and it failed (after this flash in every browser is crushed and error message pops up).

os is win 10, i've using several browsers like lunascape and latest (probably) chrome. I'm not a single user of this laptop. Don't know what to do here. Some sort of virus? Help!

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
July 14, 2017

We'll need to review the installation log files in order to provide assistance.  Please review the FAQ Where do I find the Flash Player installation log on Windows?​.  If you are using the online installer (downloaded from get.adobe.com) we'll need the following files:

  • Adobe_ADM.log
  • Adobe_GDE.log
  • FlashInstall .log file(s) saved at C:\Windows\System32\Macromed\Flash, and at C:\Windows\SysWOW64\Macromed\Flash

If you're using the offline installer, only the FlashInstall .log file(s) are required.

After obtaining the files, upload them to cloud.acrobat.com/send using the instructions at How to share a document

In addition to the log files, please provide the name of the installer file(s) you are using.  Since we have numerous installation files.

i've tried to completely uninstall flash and it failed...

Please note that Microsoft embeds Flash Player ActiveX for IE and Edge in Windows 10 and the embedded version cannot be uninstalled using the Flash Player uninstaller.

...(after this flash in every browser is crushed and error message pops up)

I don't understand.  If you uninstalled Flash, and it's failing to install, how can it crash in every browser?  Please provide a screenshot of the error message.

yurid31006817
yurid31006817Author
Participating Frequently
July 14, 2017

Hello! Well, first things first: it crushed in browser, in chrome and lunascape both. Prior i've tired to update flash there was a lot of freezing messages. Sorry, can't make a screen right now.

This one is link for log's required.

Shared Files - Acrobat.com

Can't provide an installer name. Somehow, it was deleted on itself righ after installation were failed. I've searched for it several times myself to retry installation.

_maria_
_maria_
Legend
July 14, 2017

The online installer deletes itself after it's executed, which is what you are observing.  Since you're using the online installer, we're going to need the online installer log files as well.

Looking at the log files, you're installing both the PPAPI plugin (for Chromium-based browsers) and the NPAPI plugin (for Firefox).  But there is no clear error in the log files. Which one of these installers (NPAPI or PPAPI) returned the failure?

To ensure we have logs for the same installation attempt, please do the following:

  1. download the installer file again
  2. make note of the installer log
  3. run the installer until it fails
  4. close out of the installer dialog window
  5. upload the following files to cloud.acrobat.com/send:
    1. Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
    2. FlashInstall32.log and FlashInstall64.log
  6. post the link to the new log files and the file name of the installer downloaded in step 1 in your reply.

Also, which version of Windows 10 is this?  Go to Settings > System > About and provide the Windows Edition, Version, and OS Version.

<edit>

Which rendering engine (Trident, Gecho, Webkit) are you using in Lunascape to download the installer?

Thank you.

--

Maria

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