A

Anonymous

Question

Help Please? Flash Player not working, windows 7 32 bit IE.

Forum|Forum|15 years ago
September 22, 2010
6 replies
8806 views

Hi. I cannot get the Flash player to play content in Internet Explorer 32 bit. I am extremely frustrated. My info is:

Windows 7/64 bit

All windows updates are current

Dell studio 1749 Lap top

IE 8 32 bit

IE 8 64 bit

32 bit Flash Player 10.1.85.3

64 bit flash player "square" 10.2.161.22

windows firewall

High speed cable with wireless router

Avast antivirus free 5.0.677

I have spent several days reading this forum as well as other forums on the same subject and have tried many many suggestions that have been posted without results. I have checked my user account settings, mine is set to administrator. I have checked and rechecked Internet explorer internet option settings and tried them all including none ( set to not recommended lowest settings) for all the zones. I have reset internet explorer settings under the advanced tab. I have tried to install the flash player many times using both the auto install from the browser window as well as the manual download and install program from your web site many times. I have uninstalled from windows control panel and also using your manual uninstall program between each reinstall attempt.

I have restarted both my computer and internet explorer after each install and uninstall so many times I can't count. There are many other things I have tried as per some of the things I have read but so far no success. The interesting thing i find is while trying to fix this problem i downloaded the flash player code named "square" 64 bit and it works perfectly using Internet explorer 64 bit.

Internet explorere Adobe add ons are:

In IE 32 bit add ons listed are;

shockwave activeX control - enabled

get_atlcom Class - enabled

In IE 64 bit add ons listed are;

shockwave flash object - enabled

Files installed on my harddrive are;

in windows/sysWOW64/macromed/flash

Flash10k.ocx

Flashinstall.log

Flashutil10k_activeX.dll

Flashutil10k_activeX.exe

in windows/system32/macromed/flash

Flash64_10_2_161.ocx

Flashinstall.log

Flashutil64_10_2_161_activeX.dll

Flashutil64_10_2_161_activeX.exe

I hope you are able to assist me in fixing this problem.

Thanks

This topic has been closed for replies.

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sherrb

Participant

I am SOOOOOOO with you on this. I have been fighting this same thing, been through the same drills, uninstalled, rebooted, spent money on registry cleaners and no fixes to be had. My RealTek speakers on my Vista-64 bit system work with everything except for YouTube AudioFlash. (BTW, I have a Lenova Y530 IdeaPad w/ 4 GB memory running Vista-64 bit with all up-to-date patches.)

N

nwind2

Participant

I am having the same problem, and I am not computer literate. I have seen a lot of posts on this when you put it in the search engines. I think they have issues and it needs to be fixed. I have uninstalled and reinstalled and it says it is installed, but it does not work. I have Windows 7 and use the IE 8 32 bit.

A

Anonymous

Hi, nwind2, I certainly hope you are not having the same problem! The best way you can receive help is to start your own thread. When you do, describe in your first post what problem you are having. Choose any subject you like, with just a few words.

Thanks,

eidnolb

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swenetta

Participant

Well, I finally got my problem fixed. My camera is now working in chat rooms.

Thanks for all input!

Seems as if all camera settings are stored on Adobe's Flash web site:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

Here you must set your camera settings - especially Website Privacy Settings panel

and Peer-Assisted Networking Panel

One must visit:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

For each and every browser they use.

A

Anonymous

Hello swenetta, Thank you for this very helpful information. There have been several threads where users have problems with the cameras not working. I don't use any nor the chat rooms, so will certainly keep your info for those that do.

Appreciate you taking the time to post how you solved your problem.

Regards,

eidnolb

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swenetta

Participant

To all having problems with Flash Player 10.1 r82:

I found the cause of this problem when Firefox reloaded after its latest update earlier this week.

There is a SECURITY VULNERABLITY with this version of FlashPlayer - even my virus protector (ZoneAlarm Extreme Security) has detected this problem and has automatically blocked its access to the WEB.

Check your firewall(s) and if you are willing to expose yourself to hackers, than allow it permission to access the WEB (I advise try shutting down your firewall and then try what you were trying to do (but only on web sites you trust 100%). I did, and everything worked. Restarted my firewall(s) and back to not working.

There is still no NEW version that fixes this problem. All you can do is uninstall it and re-install an earlier edition.

A

Anonymous

swenetta Please, if you are going to take the time to register and post, have your information current. The latest version of Flash Player is 10.1.85.3, not r82.

It sounds as if you need to update your Flash Player.

eidnolb

S

swenetta

Participant

eidnolb:

Yes, it took me all day, but I finally found that version and I get no

squawk from Firefox. But when I try to 'open' my cam in chat rooms,

all I get is the 'Adobe Flash Player Settings' box with 'Deny' checked,

and can not change it - can't even 'close' it, need to close the chat

room to get out of it.

Quoting eidnolb <forums@adobe.com>:

http://forums.adobe.com/people/swenetta Please, if you are going to
take the
time to register and post, have your information current. The latest
version of
Flash Player is 10.1.85.3, not r82.

It sounds as if you need to update your Flash Player.

eidnolb

>

A

Anonymous

Hi, I just noticed something and can't believe I didn't before:

in windows/sysWOW64/macromed/flash

Flash10k.ocx

Flashinstall.log

Flashutil10k_activeX.dll

Flashutil10k_activeX.exe

in windows/system32/macromed/flash

Flash64_10_2_161.ocx

Flashinstall.log

Flashutil64_10_2_161_activeX.dll

Flashutil64_10_2_161_activeX.exe

The 64bit location of FP is showing the vs 10.1.85.3 and the 32bit location is showing the Square beta. The Flash Player files are in the wrong location.

Since the beta for the 64bit is so recent, I have not had time to read everything on it. Especially regarding updating FP for the two different browsers. Does it matter which one is updated first, etc? I wouldn't think so, but certainly I would think you would use the 32bit browser to update it and the 64bit browser to Install the beta. I can't even say that for sure, just throwing it out there. Something for you to consider since you have done both.

Thanks,

eidnolb

A

Anonymous

OK, I will answer to your first reply and then the second. I uninstalled the download manager. Then looked at the IE 32 bit add ons and there is no references to any Adobe items except for the shockwave activeX control. There is one other ad on I have disabled from reading other forums that apparently causes problems is java plugin 2 SSV Helper. There are of course other ad ons. When attempting to view flash content with Internet explorer all i get is the message that i need the flash player to view this content and the suggestion to download it now.

Now to reply to your discovery that the 32 bit and 64 bit flash players are located reversed in the wrong directories. As a result of this I have uninstalled the 64 bit player and will not reinstall it until we get the 32 bit player working. Its best to get it out of the way for now. Then i uninstalled the 32 bit Flash Player. I then removed the folders and the log files that remained. I then used regedit and removed all references I could find to both Flash players that I reconized in the registry. There were some references I wasn't sure about so I left them alone. I then reinstalled the 32 bit player and it installed into the sysWOW64 directory, the same as before. What do you suggest to correct this. I am not given the option of what location i want the files installed. How ever on the same hand the 64 bit flash player was installed in the system32 directory and it worked with IE64 bit. I think this is getting very complicated. I really do appreciated the help your are providing and your very quick responses.

A

Anonymous

Hi tutymez, So far by removing the DLM and disabling the 2 SSV Java Helper is good. As long as you have the Shockwave Flash Object, vs 10.1.85.3 and enabled, you are ok there. Check that since the Uninstalling/Installing has been done.

On the mix up of the FP released vs, (above) and the 64bit beta. The key in trying to understand this is that the location of the Flash Player files is based on the Operating System of the computer. The Flash Player files are placed in the SysWOW64 location if it is a 64bit operating system. If it is a 32bit operating system, then the Flash Player files are placed in the system32 location. So before the 64bit beta came out, a user with a 64bit operating system had to use the

32bit browser to Install Flash Player and use that to view Flash Content. But the Flash files were placed in the SysWOW64 location.

So now with the 64bit beta out, which means you can now use the 64bit browser, the SysWOW64 location will be used for those. You can still use the 32bit browser, BUT, not with the 64bit FP beta. You need the released version of FP (10.1.85.3) Installed for that and those files will be placed in the system32 location.

It is easier to understand if you just remember, Flash Player works thru the browser. 32bit browser takes 32bit FP files;

64bit browser takes 64bit FP files.

Hope that helps to understand how this is all working out.

Ok, I see you have Uninstalled the beta. I wish you would have asked first, since there is a Special Uninstaller for the beta. But if you used the regular Uninstaller, just make sure none of the beta files are in the SysWOW64 location. I'm not sure however that the Registry was modified accordingly. We'll see about that when we get the 32bit FP files Installed for the 32bit browser! LOL

Now, post back your Flash folder contents for the FP 32bit files and check the Shockwave Flash Object to make sure it is enabled and is vs 10.1.85.3 and you should be ok on that.

Thanks,

eidnolb

A

Anonymous

Hi, glad to hear the 64bit is working. For the 32bit add ons, remove if you can, but disable if you cannot that get_atlcom Class. With everything that you have done, this may not be the "fix" but it is a conflict.

Your Flash files for the 32bit and the 64bit are correct and the Shockwave Flash Objects as well. So don't Uninstall and Install again. Everything is correct.

Go to Programs & Features or Control Panel (I use XP) and let me know if a DLM(download manager) or a getplus or a getplusplus is listed. That get_atlcom Class is related to these.

Thanks,

eidnolb

A

Anonymous

I have deleted atlcom Class from the add ons. The Adobe download manager is listed in the programs & features section but not the other. One other thing I forgot to mention orginally is I also have the Adobe shockwave player 11.5 installed It works with IE 32 bit but not IE 64 bit. I don't want to muddy the water by bring this up if it is a different problem, just mention it in case it is related. Anyway deleting the altcom Class has not change anything.

A

Anonymous

Hi, ok thanks. The DLM is supposed to disconnect after being used, but many times it does not. The add ons into the browser are not needed and conflict. Not with IE8, when you go to Tools, Manage add ons Toolbars & Extensions, be sure to look down middle section for "Show"(very light text) Look in All add ons, Currently loaded Add ons, Run without Permission and Downloaded Controls. See if any getplus or a DLM Control is listed. If so, remove if you can, disable them if you can't.

The Shockwave Player is different from Flash Player and has no connection, entirely separate. Some websites may require Shockwave Player, but this would have nothing to do with Flash Player from working properly.

Whenever Flash Player is Installed correctly and then not working properly, we always must look to anything in the browser. After all, Flash Player is a browser plugin(ActiveX for IE) and add ons/BHO's/Helpers/can affect FP & the browser.

Let me know if you find any other related DLM add ons mentioned above.

I don't know what other add ons you have in the browser but they need to be considered.

Also I would set the Security to Medium for the Internet Zone under Internet Options.

Are you getting any messages when, say you go to youtube?

Thanks,

eidnolb

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