Help with flash player

Please provide the following information:

• Operating system version
• Web browser and version
• Flash Player version:
  • Windows: Control Panel\All Control Panel Items > Flash Player
  • Mac: System Preferences > Flash Player
    • Post a screenshot of the Updates tab
• Explain your problem in step-by-step detail if possible
• A direct link to a web page that demonstrates the problem
• If you get error messages, please provide a screenshot