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vicnov
Known Participant
April 10, 2008
Question

How to get support ?

  • April 10, 2008
  • 2 replies
  • 265 views
Hello,
this topic describes how to get support and see your issues/tickets/cases:
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=184&threadid=1343432&enterthread=y

" you have the ability (via the web case portal that you'll see after logging in) to request an escalation or provide feedback to the agents "

I do not see any of my submitted bugs/issues. Where can I find them and how to get real feedback and support?

During several weeks I am trying to indicate Adobe (along with many other users) that latest Flash Player versions - r115 and r124 do not work well, they "kill" CPU. But seems that all my issues are just disappeared or ignored, I can not find them and see their status.
    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    April 10, 2008
    The Flash Player public bugbase is not the same as the web supportal. The web support system shows you cases you've opened through http://www.adobe.com/support/contact.

    That is a separate system from the previously used bug report form AND from the current, new Flash Player Public Bug Base...

    As to your thought about adding a link to bugtracker, there is a new technote describing it, and it's item #4 in the top technotes on /support/flashplayer.
    V
    vicnovAuthor
    Known Participant
    April 10, 2008
    I have found that Adobe now uses public bugs database - you can report bugs there and vote for bugs:

    https://bugs.adobe.com

    Instructions are here:
    http://www.adobe.com/devnet/logged_in/tmccauley_fplayer_bugbase.html

    According to instructions, it is important to VOTE for bugs - otherwise they will not be fixed.

    P.S. It would be great to add direct link to the bug-tracker somewhere at Flash Player site
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