Skip to main content
S
SandraJP13
Participant
February 23, 2016
Question

I am on a MBP, OS X Yosemite, 10.10.5, using Firefox (44.0.2) and a few days ago I could not use Flash.

  • February 23, 2016
  • 1 reply
  • 766 views

I am on a MBP, OS X Yosemite, 10.10.5, using Firefox (44.0.2) and a few days ago I could not use Flash. So I tried to update it.  When I did, the installation got up to 90% and failed. 

I've since done a complete removal (as per Adobe instructions) and tried to reinstall but every time the install gets to 90%, it fails.  I am at my wits end.  Nothing I've tried works - HELP!

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
February 23, 2016

Hi,

I'll need to get a couple of log files from you to troubleshoot further.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide the FlashPlayerInstallManager.log and install.log files.  Please review the FAQ first and configure your system to obtain both log files from the same installation attempt.


After you have obtained the log files, upload them to cloud.acrobat.com using the instructions at How to share a document or some other file sharing service of your choice that does not require log-in to access.  Post the link to the uploaded files in your reply.

Thank you.

--

Maria

S
SandraJP13Author
Participant
February 23, 2016

Hello,

I followed the directions in the video and and tried to get both logs.  But when I did the first part to get the install.log files, the system did not write anything.  So I only have the FlashPlayerInstalManager.log (Shared Files - Acrobat.com )

Also - all the updates necessary for my MBP were done prior to all of this happening.


Please advise on what to do next.

_maria_
_maria_
Legend
February 23, 2016

The FlashInstallManager.log file doesn't have anything logged from a manual installation attempt.  If you're using the online installer, it must be failing before getting the the Flash Player installer itself.  Please do the following:

  1. Launch the installer again and when it fails take a screenshot of the error prior to closing the window and post the screenshot in your reply (see https://forums.adobe.com/thread/1070933‌)
  2. Upload the Adobe_ADM.log file saved at ~/Library/Logs/Adobe_ADMLogs directory (this is the users Library directory, not the system /Library directory) to cloud.acrobat.com using the same instructions as before.

Thank you.

--

Maria

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices