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A
Anonymous
October 3, 2018
Question

I am SICK & TIRED of trying to update Flash Player.

  • October 3, 2018
  • 1 reply
  • 728 views

I am SICK & TIRED of trying to update Flash Player.

It gets to 90% and hangs.

There MUST be a better easier way to update.

I have spent too much of my precious time %$#@ing around with your stupid program.

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    1 reply

    _maria_
    _maria_
    Legend
    October 3, 2018

    Please provide the following information:

    • Operating system version
    • Web browser and version
    • File name of the installer you are using
    • Flash Player version
    • Explain your problem in step-by-step detail if possible
    • A direct link to a web page that demonstrates the problem
    • If you get error messages, please provide a screenshot
    A
    Anonymous
    October 5, 2018

    Operating system version = OS Mac Sierra 10.12.6

    Web browser and version = Safari Version 12.0 (12606.2.11)

    File name of the installer you are using = ? Adobe?

    Flash Player version <https://forums.adobe.com/external-link.jspa?url=http%3A%2F%2Fkb2.adobe.com%2Fcps%2F155%2Ftn_15507.html> = ? Never gets far enough to check

    Explain your problem in step-by-step detail if possible = Gets to 90% installed then stalls (message is = Adobe Flash is NOT responding)

    A direct link to a web page that demonstrates the problem = n.a.

    If you get error messages, please provide a screenshot <https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot>

    ridhij4208356012135538
    Adobe Employee
    ridhij4208356012135538
    Adobe Employee
    October 5, 2018

    Hi,

    Please provide Adobe_ADM.log and Adobe_GDE.log files. You can get the location of files from Where do I find the Flash Player installation log on the Macintosh? link. Once you have the files, upload the same and share the link here. Refer to How to share a file using Adobe Document Cloud to know how to upload files.

    In the meanwhile, please use the offline installers available on Installation problems | Flash Player | Mac page under 'Still having problems' section.

    Thanks!

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