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Participant
September 16, 2019
Answered

I am trying to look at videos saved clips on alarm.com but it says that I need adobe flash player 9

  • September 16, 2019
  • 2 replies
  • 714 views

I am trying to look at some video saved clips on my alarm website but it says that I need to have adobe flash player 9.0 but I already have windows 10. Does my laptop already have Adobe flash player 9.0? and if yes, i am having trouble allowing that website to use it. Help ASAP!!

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    Correct answer jeromiec83223024

    It's more likely that your browser is blocking Flash Player from running, and the alarm site hasn't updated their code (Flash Player 9 shipped in 2007) and is making the faulty assumption that if Flash Player isn't immediately available, that it's not installed.

     

    Flash Player is backwards-compatibile, and you always want to run the latest available version of Flash Player.

     

    You can find directions on enabling Flash in your browser of choice, here: 

    https://helpx.adobe.com/flash-player.html

    2 replies

    jeromiec83223024
    jeromiec83223024Correct answer
    Inspiring
    September 23, 2019

    It's more likely that your browser is blocking Flash Player from running, and the alarm site hasn't updated their code (Flash Player 9 shipped in 2007) and is making the faulty assumption that if Flash Player isn't immediately available, that it's not installed.

     

    Flash Player is backwards-compatibile, and you always want to run the latest available version of Flash Player.

     

    You can find directions on enabling Flash in your browser of choice, here: 

    https://helpx.adobe.com/flash-player.html

    John T Smith
    Community Expert
    Community Expert
    September 17, 2019

    Getting Flash Player https://get.adobe.com/flashplayer
    As far as I know, Microsoft does not allow external installs into Edge or Internet Explorer
    If you want to use the latest Flash Player, you will have to use a non-Microsoft browser
    Or, contact Microsoft about problems with Edge or Internet Explorer