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Participant
April 13, 2014
Question

I am unable to upgrade the latest plugin for Flash Player

  • April 13, 2014
  • 1 reply
  • 370 views

Yesterday I was asked to upgrade my Flash Player plugin, I followed the instructions and found that there was a problem - the new upgraded plugin wouldn't work.  I did everything I knew to change this - I uninstalled everything, I removed cache and cookie history - I disabled AVG - I reinstalled the latest version of Flash Player plugin, but nothing worked.  I have downloaded an older version of Flash Player and that is working but each time I have to give Firefox permission to allow an out of date plugin.  I don't know where the problem lies.  Prior to yesterday the plugin worked very well indeed.  I don't know if the trouble likes with Firefox - I wondered if their software was compatible to the new plugin update.

Please can you help me - I use Youtube video a lot and other videos and would find it very difficult if I am unable to access them because of this problem.

I use the latest version of Firefox, and my computer is an Apple Mac Book, running OS X 7.5

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1 reply

C_F_McBlob
Inspiring
April 13, 2014

ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround

And get rid of AVG on your Mac...

You do not, under any circumstances, need anti-virus software on a Mac... ever... at all. It'll cause you more problems than it could ever possibly protect you from.

peckerpacAuthor
Participant
April 13, 2014

Thank you very much for this email Mike - I have followed your instructions and am glad to say I am now back to how i was.

A very grateful customer

Sally Packer