I am using Os X El Capitan on my mac and have tried multiple times to download flash player and it will not work. It begins to download and then says installing, but shortly after reads installation failed. I've been to the help pages and done everyt

Question

I am using Os X El Capitan on my mac and have tried multiple times to download flash player and it will not work. It begins to download and then says installing, but shortly after reads installation failed. I've been to the help pages and done everything they have said and nothing has worked. Can you help?

_maria_ · Answer

Hi,

I'll need to get some installation log files from you to investigate further. Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log). Upload the files to cloud.acrobat.com using the instructions How to share a document or a file sharing service of your choice. Post the link the the uploaded files in your reply.

You can also try the standalone installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section. If you get an error with that installer, I'll need the install.log file and FlashPlayerInstallManager.log file to investigate the failure.

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Maria

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