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Participant
December 17, 2011
Question

I can not get any sound while playing Flash content in IE, FireFox, or Chrome

  • December 17, 2011
  • 2 replies
  • 2532 views

I have Windows 7, 64 bit.  I have ie 8, I think it is 32 bit, ("About ie" does not indicate 64bit).  

I have unistalled Adobe Flash and re-installed, I have verified that I have the REG files under System32/ and SysWOW64/ (or whatever)...

I installed Chrome after I have having this problem.  I have plugged my speakers into both the AudioJack in the back of machine, as well as in the headphone Jack.  I have tried just using headphones...

I have gone to the 'configuration site' I have deleted Windows temporary files, I have deleted i.e. and FireFox files.

I have checked multimedia setting in ie advanced tabs. 

I have checked the sound volume in the 'Mixer'

Sound works in my broser for Quicktime applications (like video on apples website).  Sound works everywhere else...playing music, Windows startup, speaker test, etc...

I have worked on this for hours!!!  Please help.

Thanks!

-Bob

    This topic has been closed for replies.

    2 replies

    December 18, 2011

    Are your desktop settings set to 150% of normal by any chance? There was a user a while back who also had no audio in Flash due to that configuration. See this post: http://forums.adobe.com/message/4072002#4072002 (it's post #11 if the link doesn't take you straight there)

    Participant
    December 18, 2011

    I think this is a little silly, but I did it anyway.  Actually, when you do it, the system makes you log-off and then log back on to make the change.  My guess is that reseting the system is what fixed his problem - either way, no help to me.

    December 18, 2011

    Bob12Bob89 wrote:

    I think this is a little silly, but I did it anyway.  Actually, when you do it, the system makes you log-off and then log back on to make the change.  My guess is that reseting the system is what fixed his problem - either way, no help to me.

    You might be right. Anyway, it was worth a try.

    Can you do the following please. Click this link which will take you the the Global Settings Manager for your own machine and then checkmark the box for "Allow third-party Flash content to store data on your computer". then try playing a Flash video again.

    pwillener
    Legend
    December 18, 2011

    Bob12Bob89 wrote:

    I have verified that I have the REG files under System32/ and SysWOW64/ (or whatever)...

    Sorry, I don't understand this...

    Try http://www.codecguide.com/fix_for_flash_sound_problems.htm

    Note that point 1 sould be %APPDATA%\Adobe\Flash Player and %APPDATA%\Macromedia\Flash Player under Windows 7 or Vista.

    Participant
    December 18, 2011

    Below are the Steps from:

    http://www.codecguide.com/fix_for_flash_sound_problems.htm

    And my results:

    1. Flash stores its files in a temporary files folder. A corrupt download can cause the sound problems.
      Delete the following folders:
      C:\Documents and Settings\%UserName%\Application Data\Adobe\Flash Player
      C:\Documents and Settings\%UserName%\Application Data\Macromedia\Flash Player
    • Actually…Note that point 1 sould be %APPDATA%\Adobe\Flash Player%APPDATA%\Macromedia\Flash Player
    • (Thanks willener)

    I completed this – No help

    1. Empty your temporary internet files.

      Internet Explorer: Tools -> Internet Options
      Firefox: Tools -> Clear Private Data
      Opera: Tools -> Delete Private Data

    I completed this – No help

    1. Empty your temporary files folder.

      Use this command to empty your temporary files folder:
      Start -> Run -> RMDIR /S /Q "%TEMP%"

    I completed this – No help

    1. Install the latest version of the Flash plugin. You can download it HERE. If you have problems upgrading the plugin, then uninstall your existing version first with this tool. Close your browser(s) before you run the uninstall tool.

    I completed this – No help

    1. Run the K-Lite Codec Tweak Tool. Near the top you should see an option to fix the sound (Midi, WaveOut). Select that and press Next. If the option is grayed out, then that particular registry fix is not needed. This fix will restore a missing "wavemapper" registry key.

    I completed this – No help

    1. Go to the Flash Player Settings Manager website. Click HERE.
      Check the box called "Allow third-party Flash content to store data on your computer."

    I completed this – No help

    1. Go to the Flash Player Settings Manager website. Click HERE.
      Click on the button to remove the data that the Flash plugins has stored for websites that you have visited.

    I completed this – No help

    1. Check if your sound device settings are correct:
      Start -> Settings -> Control Panel -> Sound and Audio Devices -> Audio

    This is not correct instructions for Windows 7. 

    Obviously I have checked sound settings in RealTek Audio manger several times. As well as in the mixer, and in the Internet Option Settings (Advanced Multimedia).  I checked setting under “Hardware and Sound” there is nothing there that has any effect.

    1. If you have QuickTime installed, then go to the QuickTime control panel. On the Audio tab, set "Default Music Synthesizer" to "General MIDI".
      On the Advanced tab, disable "Enable playback of Adobe Flash tracks".
      On the browser tab, click on "MIME Settings". Under "Miscellaneous", make sure "Flash media" is unchecked.

    These are not accurate options on my computer (Quicktime 7.6.9).

    1. Under Default Music Synthesizer.  There is no “general MIDI” only option is “Quicktime Music Synthesizer”
    2. Advanced Tab: “Enable playback of Adobe Flash tracks".is not an option
    3. Browser Tab: "Flash media" is not listed under MIME Settings (There is no Miscellaneous)
    4. Check if the file msacm32.drv is present in the C:\Windows\system32 folder. If not, copy it from another PC (that has the same version of Windows) and place the file in the system32 folder. If you are using a 64-bit version of Windows, then the file should be present in the C:\Windows\SysWOW64 folder.

    Verified these files are here.

    1. If you are also having sound problems with other applications, then re-installing your audio drivers might solve the problem.

    I am not having problems with other audio applications, but I still completed this – No help