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kassandrab75292819
Participant
March 22, 2017
Answered

I can't enable my flash player. about:plugins site is not working

  • March 22, 2017
  • 1 reply
  • 61920 views

I'm using google chrome on MAC, and I was trying to download the flash player intially however the site stated that  my flash player is up to date and I just need to enable it. When I tried to follow the directions given for MAC the "about:plugins" site read:

This site can’t be reached

The webpage at chrome://plugins/ might be temporarily down or it may have moved permanently to a new web address.

ERR_INVALID_URL

So I'm not quite sure what to do at this point. Thank you for the help in advance!

    This topic has been closed for replies.
    Correct answer Amrita Gangwani

    Hi,

    Thank you for reporting the issue. You may try below steps

    1) Go to chrome://settings

    2) Click on Show advanced settings

    3) Click on Content settings

    4) Look for Flash heading and select the radio button next to allow sites to run Flash

    1 reply

    Amrita Gangwani
    Adobe Employee
    Amrita GangwaniCorrect answer
    Adobe Employee
    March 22, 2017

    Hi,

    Thank you for reporting the issue. You may try below steps

    1) Go to chrome://settings

    2) Click on Show advanced settings

    3) Click on Content settings

    4) Look for Flash heading and select the radio button next to allow sites to run Flash

    K
    kassandrab75292819Author
    Participant
    March 22, 2017

    Thank you, it's working! What if I wanted to install the additional plugins? but it says I need permission for local hard drive so I was unable to do so

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    March 22, 2017

    Are you referring to the NPAPI plugin for Firefox/Safari?  If so, the I suspect you're referring to the dialog window prompting for Admin password to install.  If so, this is your computer, not Flash Player prompting for the password.  Please see What userid & password do I need to install Flash Player? for assistance

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