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donaldb61635950
Participant
June 28, 2015
Question

i can't figure out the id and password when asks me when i try to install flash player?

  • June 28, 2015
  • 2 replies
  • 286 views

please help

This topic has been closed for replies.

2 replies

piyush2508
Adobe Employee
Adobe Employee
June 29, 2015

Hi donaldb61635950‌,

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

--

Piyush

Inspiring
June 28, 2015