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Participant
May 2, 2015
Question

I can't get the right click to bring up settings

  • May 2, 2015
  • 1 reply
  • 195 views

I am so frustrated.  this is my tenth time at this page because you keep sending me all over the place.  I have followed the directions for disabling the hardware acceleration because all of my videos are showing in green screen.  When I right click, it only gives me "about adobe"  It is EXTREMELY frustrating.  I am ready to take my computer somewhere and have this player taken off because I can't watch ANYTHING because of this, and your instructions DON'T WORK.  I need to know where I can go in MY computer to change the settings of this program before I lose my MIND.  I have been at this over an hour and your site is just an exercise in frustration!

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1 reply

jeromiec83223024
Inspiring
May 2, 2015

Sorry you're frustrated.


Please disable hardware acceleration using the steps outlined here (Step 1 under Solve Video Playback issues):

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html


If you're using Internet Explorer on Windows 8 or higher, follow these instructions instead:

https://support.microsoft.com/en-us/kb/2528233

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tried and saw.