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Anonymous
May 20, 2016
Question

I can't install Adobe Flash - installation will begin shortly...

  • May 20, 2016
  • 1 reply
  • 3051 views

Hello,

I have a problem with my flash player. Browser is all the time poping with communicate to update a flash player. I downloaded the newest version, but whenever I try to install it there is a window with sentence: Your installation will begin shortly...

I am waiting, and waiting and then there is an error that it failed.

Can anyone tell me what to do?

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
May 20, 2016

Hi,


What is the operating system, including version?

What is the browser, including version?

Please post screenshots of the window before an after the error.

Thank you.

--

Maria

0
04heven5ake
Known Participant
June 11, 2016

I'm having the same problem.  Using Windows 7, Firefox 47.

I found an older thread with the same problem: I am having trouble updating Adobe Flash from Firefox on Windows Vista.

The apparently answered question refers to a manual/offline installer: Installation problems | Flash Player | Windows 7 and earlier

However, the file is not the same as the file tha is exhibiting the above stalling.  How can I be assured that the manual/offline installation is the most recent?

_maria_
_maria_
Legend
June 13, 2016

Do you use a proxy server to access the internet?  Virus protection?  If so, which one?

It's possible the issue is the same, however, we'll need to get the online installer log files to investigate further.  Please upload the two log files (Adobe_ADM.log and Adobe_GDE.log) saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs to cloud.acrobat.com/send using the instructions at How to share a document Post the link to the uploaded files in your reply.

The installer files posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier  page are the most recent version available.

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