Skip to main content
A
Anonymous
November 1, 2011
Answered

I can't install Flash Player

  • November 1, 2011
  • 2 replies
  • 3409 views

I have been trying to install Flash Player off and on since June when I have had time to worry about it. I have Vista Home Premium and Firefox, 32 bit. I get a message saying that I have "insufficient permissions". I am the only user and I am the administrator. Flash does not show in Control Panel but when I use the version information on the Adobe Website I am told that I have 10,2,152,26 installed. I downloaded installer and ran it but I am still getting the same results. Please help.

This topic has been closed for replies.
Correct answer pwillener

I do not know how to use "Event Timer". I did snip the message that I get and will try to put it in this message in .jpg format. If you can tell me how to use "Event Timer" I will try itThanks.


OK, this gives all information that I need.  Try the following:

  • go to http://forums.adobe.com/thread/909550
  • from the links in that post download
    • the 32-bit uninstaller (save to disk)
    • the 32-bit installer(s) (save to disk)
  • close all browser windows, then run the downloaded uninstaller
  • restart Windows
  • go to C:\Windows\system32\Macromed\Flash and delete any remaining files
  • now run the downloaded installer(s)

You may need to use Unlocker if you have troubles deleting some files in the Flash folder.

2 replies

R
rolayuan
Participating Frequently
November 9, 2011

To the other place search

pwillener
pwillener
Legend
November 1, 2011

Can you please post the contents of the FlashInstall.log file from C:\Windows\system32\Maccromed\Flash, or put the file as an attachment to your post.

A
Anonymous
November 1, 2011

Here is what I found:

=O====== M/10.1.53.64 2010-06-23+16-56-31.737 ========

0000 00000010 "C:\Users\Jack\AppData\Local\Temp\FlashPlayerUpdate.exe"

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0003 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0004 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

0011 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_Plugin.exe

0012 00000017 C:\Windows\system32\Macromed\Flash

=X====== M/10.1.53.64 2010-06-23+16-56-57.415 ========

=O====== M/10.1.82.76 2010-09-16+19-38-09.282 ========

0000 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"

=X====== M/10.1.82.76 2010-09-16+19-38-27.044 ========

=O====== M/10.1.85.3 2010-10-20+00-23-58.773 ========

0000 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"

=X====== M/10.1.85.3 2010-10-20+00-24-18.242 ========

=O====== M/10.1.85.3 2010-10-26+22-42-04.892 ========

0000 00000010 "C:\Users\Jack\AppData\Local\Temp\6BDF.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10k_Plugin.exe

0010 00000017 C:\Windows\system32\Macromed\Flash

=X====== M/10.1.85.3 2010-10-26+22-42-24.860 ========

=O====== M/10.1.102.64 2011-01-30+18-55-46.110 ========

0000 00000010 "C:\Users\Jack\Downloads\install_flash_player.exe"

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10l_Plugin.exe

0010 00000017 C:\Windows\system32\Macromed\Flash

=X====== M/10.1.102.64 2011-01-30+18-56-46.696 ========

=O====== M/10.2.152.26 2011-02-18+19-04-38.369 ========

0000 00000010 "C:\Users\Jack\Downloads\install_flash_player(2).exe"

=X====== M/10.2.152.26 2011-02-18+19-04-52.509 ========

=O====== M/10.2.152.26 2011-02-18+19-11-53.944 ========

0000 00000010 "C:\Users\Jack\Downloads\install_flash_player(3).exe"

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10m_Plugin.exe

0010 00000017 C:\Windows\system32\Macromed\Flash

=X====== M/10.2.152.26 2011-02-18+19-12-22.847 ========

=O====== M/10.2.152.26 2011-02-18+19-17-35.707 ========

0000 00000010 "C:\Users\Jack\AppData\Local\Temp\FlashPlayerUpdate.exe"

0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0002 00000013 C:\Windows\system32\Macromed\Flash\Flash10m.ocx

0003 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe

0004 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10m_ActiveX.dll

=X====== M/10.2.152.26 2011-02-18+19-17-46.114 ========

=O====== M/10.2.152.26 2011-02-18+19-51-19.497 ========

0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil10m_Plugin.exe" 

=X====== M/10.2.152.26 2011-02-18+19-51-34.693 ========

=O====== M/10.2.152.26 2011-02-18+19-51-50.776 ========

0000 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil10m_ActiveX.exe" 

=X====== M/10.2.152.26 2011-02-18+19-51-54.091 ========

pwillener
pwillener
Legend
November 2, 2011

I cannot see any installer activity in that log since February 2011; it seems the installer aborted before it even opened the log file.

Can you try to download the installer from http://forums.adobe.com/thread/909550 and save it to disk.  Then (after closing all browser windows) right click on it, and select 'Run as Administrator').

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices