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Shami1323345466
Shami1323345466
Participant
April 13, 2016
Answered

I cannot download it on my laptop

  • April 13, 2016
  • 1 reply
  • 890 views

I cannot download Flash on my laptop, I do not understand the instructions provided.

The help page says I have the up to date version but I clearly don't when I open my Adobe reader to view an interactive document it is prompting  to download the last version of flash.

Please do not send me the standard link to down flash I have done it too many times and checked my operating system.

I need an Adobe employee to remote control my computer and just do it for me just like they have done with a program I pay for. I have had enough now it's pathetic that Adobe cannot provide direct assistance because it's free yet you need it alongside all the other programs but cannot get the same quality of assistance?  Instead I have to type out my issue and sift through so many similar threads to possibly get a resolve.

If you can solve this issue asap would be a great help. Thanks.

This topic has been closed for replies.
Correct answer _maria_

Hi shamaram34807456,

Adobe Reader uses the NPAPI plugin, not the ActiveX Control which is used by IE.  This is why when you go to either the download page or the Flash Player Help page with IE it's indicating you already have Flash Player installed.


Please go to Adobe Reader and Acrobat Flash Player Download for Windows to download the NPAPI plugin used by Adobe Reader.

It is my understanding that the 'get Flash Player' notification in Reader is supposed to point to this page.  Is this not the case?  Can you post a screenshot (see How to post a screenshot in the forum) of the Reader dialog message informing you Flash Player is needed.  If there is a link on the message, post the link.  If there is indeed an issue with the link we can escalate to the Reader team.

Thank you.

--

Maria

1 reply

Carm01
Carm01
Legend
April 14, 2016

You need to provide more information

Before posting, please read and provide the following information:


A
a_g_p__adelaara43060492
Participating Frequently
April 14, 2016

STOP SENDING MAILD !!!!!!!!!!!!

_maria_
_maria_
Legend
April 14, 2016

Hi https://forums.adobe.com/people/a.g.p.%20adelaara43060492,

Several of us have provided you with instructions numerous times on how to edit your preferences to stop receiving email.  You have thus far failed to follow these instructions to edit your preferences to stop receiving email and continue to spam valid discussions with your 'STOP SENDING MAILD !!!!!!!!!!!!' post.  As such, I have submitted your name to the forum Admins to consider deactivating your ID from the forums.

--

Maria

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