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Answered

I CANNOT INSTALL NEWEST FLASHPLAYER

Forum|Forum|9 years ago
November 1, 2016
2 replies
362 views

HI,

I CAN DOWNLOAD THE FLASHPLAYER.. BUT I CANNOT INSTALL IT... B/C IT WILL NOT ACCEPT MY USER NAME AND PASSWORD.

CAN ANYONE HELP ME?

THANKS,

AMBER ROSE

This topic has been closed for replies.

Correct answer jeromiec83223024

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt. If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

A

AMBER_ROSEAuthor

Participant

i did put in my computer password and it is still not working, John

A

AMBER_ROSEAuthor

Participant

CAN YOU HELP ME JOHN, T SMITH?????

John T Smith

Community Expert

When you are installing or updating, that is MOST LIKELY your computer operating system asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

A

AMBER_ROSEAuthor

Participant

I DID PUT IN MY COMPUTER USER NAME AND PASSWORD AND IT IS STILL NOT WORKING, JOHN.

jeromiec83223024Correct answer

Inspiring

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt. If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

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