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AMBER_ROSE
Participant
November 1, 2016
Answered

I CANNOT INSTALL NEWEST FLASHPLAYER

HI,

I CAN DOWNLOAD THE FLASHPLAYER.. BUT I CANNOT INSTALL IT... B/C IT WILL NOT ACCEPT MY USER NAME AND PASSWORD.

CAN ANYONE HELP ME?

THANKS,

AMBER ROSE

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    jeromiec83223024
    jeromiec83223024Correct answer
    Inspiring
    November 1, 2016

    This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

    If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

    If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

    If you're still stumped, you may need to reset the password on your Mac:

    http://support.apple.com/kb/PH18653

    http://support.apple.com/kb/PH14325

    http://support.apple.com/en-us/HT201240

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    6 replies

    AMBER_ROSEAuthor
    Participant
    November 1, 2016

    i did put in my computer password and it is still not working, John

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    AMBER_ROSEAuthor
    Participant
    November 1, 2016

    CAN YOU HELP ME JOHN, T SMITH?????

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 1, 2016

    When you are installing or updating, that is MOST LIKELY your computer operating system asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

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    AMBER_ROSEAuthor
    Participant
    November 1, 2016

    I DID PUT IN MY COMPUTER USER NAME AND PASSWORD AND IT IS STILL NOT WORKING, JOHN.

    Translate
    jeromiec83223024
    jeromiec83223024Correct answer
    Inspiring
    November 1, 2016

    This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

    If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

    If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

    If you're still stumped, you may need to reset the password on your Mac:

    http://support.apple.com/kb/PH18653

    http://support.apple.com/kb/PH14325

    http://support.apple.com/en-us/HT201240

    Translate
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