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Michele Tanous
Michele Tanous
Participant
October 27, 2014
Question

I have a disclaimer that says my Adobe Flash Player is out of date and needs to be updated. I have been trying to figure this out for 2 days, which is a waste of time, and I chatted with Adobes Customer Service department who said they can't help me

  • October 27, 2014
  • 2 replies
  • 142 views

because it is a free application.  They referred me to the Forum (which I have tried many times) but to me that is like a dog trying to chase the tail.  I am very upset because I cannot get You Tube nor can I listen to music.  This may seem trite but it is not trite to me.  I pay monthly for the use of CC Photoshop and Lightroom.  I will not give them anymore money for other software as they do not offer excellent customer service.  I am a consumer and should be treated with business sense.   Adobe keeps making a ton of money and gets away with it.  They have the worst customer service I have ever experienced in my life.  Shame on Adobe.  I will not use the Forum for assistance. They should be paying us for learning an IT job.  Obviously, Adobe is self centered because they don't consider that maybe we all have a life and cannot worship Adobe.@

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    2 replies

    Laran7
    Laran7
    Participant
    October 27, 2014

    I guess I am just beginning to understand all that has been eliminated by following Adobe's advice and "upgrading" the Flash Player - which eliminates all video play, and for which there is no support.

    Laran7
    Laran7
    Participant
    October 27, 2014

    I had been getting those notices for months, I finally broke down and hit the button to automatically upgrade. I was flooded with offers of new services from $10. to $49. per month - and my audio/video for Facebook, NYT and NPR are "blocked" with the advice to "upgrade " my Adobe Flash Player - for which there does not seem to be any customer support. My advice is to skip the "upgrading" if your computer works;I do not know what to do now . .  .

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