Skip to main content
T
torys10246979
Participant
December 16, 2016
Answered

I'm getting Bad_Pool_Header when using adobe flash

  • December 16, 2016
  • 3 replies
  • 1770 views

Yesterday I started randomly getting the blue screen of death, with the code Bad_Pool_Header X03. I continued to get them until I realized that they were only happening when I was going on websites with heavy adobe flash content. I uninstalled adobe flash and haven't had any problems since. Therefore, I figured it was a bug with the adobe flash 24 since it's updated literally minutes before all this happened. I went and installed an old version of adobe flash (23), but I still got the blue screen when going to any site with heavy flash content.

[Moved from non-technical Forum Lounge to specific Program forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

This topic has been closed for replies.
Correct answer torys10246979

I just debugged my DMP file and found out that driver is from Nortan anti-virus, so reinstalled the program. Still got the same problem. Apparently Norton no longer likes adobe flash.

3 replies

anniem22923237
anniem22923237
Participant
December 23, 2016

I was running into this problem to since my daughter was experiencing bsod with the same error codes. We also have Norton running. But I didn't want to disable Norton every time my child wanted to play on the computer - even though that worked too.

It it turned out that there was a slew of updates last week. My husband was encountering a different problem with DirectX at the same time my daughter was having issues with flash. This was the only thread that google indicated for Animal Jam. But there was a ton more for the directX issue.

The work around for his issue for DX11 was to roll back the Nvidia driver to the 369.05 instead of the Dec 12 drop.  This ended up fixing the AJ issue as well without having to rollback flash or disabling Norton. It worked for me. Not sure if you wanted to try that route. It's worth a shot for me as I didn't want to disable AV.

T
torys10246979AuthorCorrect answer
Participant
December 19, 2016

I just debugged my DMP file and found out that driver is from Nortan anti-virus, so reinstalled the program. Still got the same problem. Apparently Norton no longer likes adobe flash.

A
Anonymous
December 19, 2016

I nearly started a thread there first, but since it was only Flash that was causing a problem, and I didn't see anything there about it, I added on to this one first. Thanks for the update!

_maria_
_maria_
Legend
December 16, 2016

Hi,

Flash Player itself doesn't touch anything in the system that would result in a BSOD.  What could be happening is Flash Player is exacerbating something else in the system that then results in the crash.  The only way to know is to get the crash DMP file which will record what is actually causing the crash/BSOD.  However, before doing that, you should first ensure that all of your device drivers are up-to-date, as often times out-dated device drivers can result in the BSOD.  Performing an internet search of Bad_Pool_Header X03 will also give you some idea of what is causing the crash, and possibly solutions..  If that doesn't resolve the issue, provide the BSOD crash dump file and we can investigate further.

--

Maria

T
torys10246979Author
Participant
December 16, 2016

I have the error info which includes BCCode, BCP1, BCP2, etc. Is that what you need?

_maria_
_maria_
Legend
December 17, 2016

Sorry, I have no way of knowing if you are referring to the crash log file or something else with just that information.   Posting the entire contents of the error would give context to your post.  But again, since Flash Player itself doesn't cause the BSOD, it'd be best if you searched the internet for the crash info (example: Bad_Pool_Header. X03) That will give you insight into the cause of the crash.

<edited>

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices