I'm having a problem upgrading the new version of Flash Player.

Question

Having a problem just UPGRADING my computer to the latest Flash Player. Had no problems doing it in the past, but now when I go through the steps, my computer fails to save the download. Then I can't run it. We have Windows XP. What do I need to do? Is there a TECH SUPPORT number?

pwillener · Answer

Download the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header (under the heading Progress bar hangs...) and save it to disk, then close all browser windows and run the downloaded installer.

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