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john1232
Participant
January 11, 2020
Question

I need help for my browser

  • January 11, 2020
  • 1 reply
  • 832 views

When i open my browser its working fine , when i am open a website ( https://www.zarifausa.com/products/z-smart-massage-gun )to buy a massage gun , but they are showing me a error , please download flash player error. I also talk with website owner but they tell me , on admin site all is ok . but i dont what is problem with my browser or my computer.

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1 reply

_maria_
Community Manager
_maria_Community Manager
Community Manager
January 13, 2020

All browser vendors block/disable Flash by default forcing users to enable it.  It's up to the content developer to have proper Flash detection scripts to allow the browser to detect the site needs Flash and prompt the user to unblock/enable Flash.

 

See https://helpx.adobe.com/flash-player.html for instructions to enable Flash in the various browsers.  

 

I also talk with website owner but they tell me , on admin site all is ok

This sounds like shoddy customer support.  An end-user is obviously not going to access the site from the admin portal.  They need to attempt to reproduce the behaviour your experiencing using the same operating system and browser you are using, not an Admin environment.

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