i suspect that adobe flash player...

Forum|Forum|9 years ago
January 10, 2017
2 replies
957 views

i suspect that adobe flash player makes my browsers, firefox, chrome and chrome canary, crash and lag several times a day. i have version 24.0.0.186. any ideas what i can do?

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Hero130698Author

Participant

Well, i tried resetting my pc for a third time, and now it suddenly works again! Thx for the help guys

jeromiec83223024

Inspiring

For what it's worth, YouTube doesn't use Flash. If it's a hardware issue, actually powering the machine down and powering it back up would clear any bad state that the hardware might have gotten into. Doing a soft-reboot doesn't remove power from the hardware, which is probably why the triple-reboot was required.

In all likelihood, it's probably a driver issue (YouTube doesn't use Flash, for example), and since Win10 is new, there may not be a newer driver available to upgrade to.

Without specifics on the crashes, we can't really give you a definitive answer.

For future reference, here's our guide on how to report a crash or error in an actionable way:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

Thanks!

Robert Mc Dowell

Legend

Users don't know where to complain when HTML5/javascript crap crashes their computer......

send a complain to google....

divya010193

Adobe Employee

Hi,

Which operating system are you using? Please mention in what actual scenarios are your browsers crashing?

Also, Please update to 24.0.0.194.

Thanks!

Hero130698Author

Participant

well, i'm using windows 10 pro. the problem is that it is at ALL scenarios, but the worst on youtube and facebook, but also when i search on google etc. no certain scenario that it happen in...

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