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Participating Frequently
March 10, 2016
Question

I've submitted the registration form several times over the last few months, reguesting the MSI installers for Adobe Flash and Reader and have yet to receive an email from Adobe containing the links to download the MSI files. I've ensured the domain

  • March 10, 2016
  • 1 reply
  • 796 views

No email kicked back when applying for distribution rights to Flash Player & Reader.  Several attempts and nothing is ever even caught and held by our spam filtering. Using a personal Gmail account got a rejection within 5 minutes. How do I get this application process addressed and verified?  My business email is part of @PA7211987.gov so  would hope the Commonwealth of PA is not rejecting these types of emails before after letting them in our personal SPAM filter box even. I need to get registered, downloading, and installing.  Security is fine but this has now become a potential security problem for 2000 devices that are now not getting patched because I can't download updates for two free products.

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1 reply

_maria_
Legend
March 10, 2016

Hi,

The email comes from noreply@adobe.com and contains 'Adobe Software Distribution Request' in the title.  Can you check your spam folders?  In the mean time, I will forward this to the licensing team to investigate.

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Maria

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Maria

Participating Frequently
March 10, 2016

I've checked the SPAM filter with nothing from Adobe hung up and I get email notices from @adobe.com that come through.  Just had one 3/8 about a recovery phone # that I added to my account.  I am going to check with our enterprise email administrators if by chance the specific noreply@adobe.com is flagged as SPAM at their level and never reaches users.  Thanks.

_maria_
Legend
March 10, 2016

Hi,

The licensing department indicates they approved your requests on 3/8 and 3/9, and send an email again.  Please let me know if you do, or do not, receive the email after checking with the enterprise email admins.

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Maria