IE 11 crash for several SAP web applications after last flash version update

Forum|Forum|8 years ago
November 9, 2017
2 replies
1300 views

Hello

We have issues with flashplayer version 27.0.0.183 and 27.0.0.170 on internet explorer 11 and windows 7 SP1.

The issue occurs when we open sap web BPC page and sap HR manager self service, these both pages use flash technologie.

The internet explorer crashes :

Nom de l’application défaillante IEXPLORE.EXE, version : 11.0.9600.18817, horodatage : 0x59b18749

Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000

Code d’exception : 0xc0000005

Décalage d’erreur : 0x00000008

ID du processus défaillant : 0x1b94

Heure de début de l’application défaillante : 0x01d359436ed14beb

Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Chemin d’accès du module défaillant: unknown

The beta version 27.0.0.180 is more stable, but I have a user who had the issue even with beta version

Coudl you please assist ?

This topic has been closed for replies.

CamfoxAuthor

Participating Frequently

Hello

It seems to work with the very last version 27.0.0.187.

Do you know when this version will be included in Microsoft windows 10 update ?

jeromiec83223024

Inspiring

This update should be available via Windows Update as part of today's Patch Tuesday distribution. If you work in an enterprise organization, your administration team may manage the distribution of those updates manually; in which case, those updates will come once they release them to your organization.

jeromiec83223024

Inspiring

I need actual crash dumps in order to provide you any useful feedback. It sounds like we've fixed the high volume crash in 27.0.0.180, but there's some other low volume issue that you're still seeing, which we would be happy to look into. In that regard, crash dumps from the person running the beta are way more interesting. We're already locked and loaded for next week's Patch Tuesday release, so you should see a significant amount of relief once that work goes live.

There's a guide to reporting crashes here:

Report a Flash Player crash or error