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Impossible d'installer AdobeFlashPlayer_25_a_install sur mac os x 10.11.6

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J'ai procédé à la désinstallation mais impossible de ré-installer Flash Player.

Merci de m'indiquer une méthode

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_maria_

Legend

HI sarl kinhelios

Is there an error on the installer dialog window itself? To troubleshoot the error I'll need to review the installer log files. Please do the following:

Select the Go -> Go to Folder... menu item from the Finder menu
Copy and paste ~/Library/Logs/Adobe_ADMLogs into the Go to Folder dialog
Locate the Adobe_ADM.log and Adobe_GDE.log files in the folder that appears.
Upload both files, Adobe_ADM.log and Adobe_GDE.log, to cloud.acrobat.com using the instructions at How to share a document
Post the link to the uploaded files in your reply.

Thank you.

--

Maria

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Sarl_KinHeliosAuthor

Participant

Hi Maria,

Find a link to the 2 files you needed to analyse the problem

Thank you for your help.

Jean-Baptiste

Fichiers partagés - Acrobat.com

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_maria_

Legend

Hi,

Thank you for posting the log files. Flash Player installation, using the online installer, is failing due to a known bug we are fixing in the near future. The offline installer, which Divya posted a link to, is not impacted by the bug and should install Flash Player successfully on your system.

--

Maria

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divya010193

Adobe Employee

Hi,

You may try the offline installer. Follow these steps

1)Download the uninstaller from: Uninstall Flash Player for Mac OS

2) Open the page: Installation problems | Flash Player | Mac

Under the heading "Still having problems" click on the specific link to NPAPI/PPAPI plugin.

3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer.

If the problem persists, please write back to us.

Thanks!

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