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brunig61
Participant
October 10, 2016
質問

Initialization error

  • October 10, 2016
  • 返信数 1.
  • 632 ビュー

Hello, from 3 months up to now I've not been able to install the latest version of flash player, I always get the famous "Initialization error".

I'm using latest version of Firefox (47.0.1) on Windows 7 sp1 pro 32 bit (updated to the latest patch); I've got a proxy, but I tried the installation without the proxy, same result.

I collected logs (even with the adm trace), but no information in them.

At the end, I applied for receiving the offline installer, but as I'm a private Adobe support told me it's not possible to receive the link to the offline installer.

I'm not asking for a solution to the problem, which seems too difficult (I've googled a lot of forums for the same problem, but no solutions); I'm only asking for the offline installer to be downloadable.

Thanks in advance

Bruno

    このトピックへの返信は締め切られました。

    返信数 1

    _maria_
    _maria_
    Legend
    October 10, 2016

    Hi,


    Since you troubleshooted the installation, including adding the debugging flag to the log file, it'd be great if you could provide those log files (with and without proxy, and with debugging enabled), so that I can forward them to the online installer team for troubelshooting.  Please upload the files to cloud.acrobat.com/send using the How to share a document instructions.

    As for the offline installers, they're available at the bottom of the Installation problems | Flash Player | Windows 7 and earlier  page in the 'Still having problems' section.

    Thank you.

    --

    Maria

    B
    brunig61作成者
    Participant
    October 14, 2016

    Ok, I cannot provide the logs as they could contain sensible informations, but I'll try with the offline installer.

    Thank for your help

    Bruno

    _maria_
    _maria_
    Legend
    October 14, 2016

    The log file doesn't contain sensitive information from your machine.  The whole purpose of Adobe enabling debugging and asking users to provide the log files is to troubleshoot errors and fix them.  Otherwise, there would be no need for us to go through the trouble of having the ability to gather logs and ask users to send them to us.  If you're concerned you can private message me the URL instead of posting it here in the public forum.

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