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Participating Frequently
March 8, 2017
Question

initialization error installing 24.0.0.221

  • March 8, 2017
  • 2 replies
  • 1207 views

Get installation error ("Application Initialization Error") when trying to install Flash Player 24.0.0221

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2 replies

d30817Author
Participating Frequently
March 9, 2017

No, I do not use a proxy server. How do I fix the certificate issue?

_maria_
Community Manager
Community Manager
March 9, 2017

I will forward the log files and information to the online installer team.  In the interim, can you please post a screenshot of your systems Local Area Network (LAN) Settings window?

Control Panel > Internet Options > Connections tab > LAN Settings

Thank you.

--

Maria

d30817Author
Participating Frequently
March 9, 2017

_maria_
Community Manager
Community Manager
March 8, 2017

Hi d30817


What operating system is this on and what is the name of the installer file you are using?

--

Maria

d30817Author
Participating Frequently
March 8, 2017

Windows 10.

Although I gave you the error message, I have attached a picture of those words.

Here is the installer

_maria_
Community Manager
Community Manager
March 8, 2017

Hi,

I'll need to get the installation log files from you to troubleshoot the 'application initialization error'.  Please provide the following log files:

  • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.
  • FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS there is another FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash.  Both files are required from a 64-bit OS.

Upload the files to cloud.acrobat.com/send using the instructions at How to share a document​.  Post the link to the uploaded files in your reply.


As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.

Thank you.

--

Maria