I will forward the log files and information to the online installer team. In the interim, can you please post a screenshot of your systems Local Area Network (LAN) Settings window?

Control Panel > Internet Options > Connections tab > LAN Settings

Thank you.

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Maria

D

d30817Author

Participating Frequently

_maria_

Community Manager

Hi d30817

What operating system is this on and what is the name of the installer file you are using?

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Maria

D

d30817Author

Participating Frequently

Windows 10.

Although I gave you the error message, I have attached a picture of those words.

Here is the installer

_maria_

Community Manager

Hi,

I'll need to get the installation log files from you to troubleshoot the 'application initialization error'. Please provide the following log files:

Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.
- AppData is a hidden directory. If you do not see it see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to unhide the directory
FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash. If this is a 64-bit OS there is another FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash. Both files are required from a 64-bit OS.

Upload the files to cloud.acrobat.com/send using the instructions at How to share a document. Post the link to the uploaded files in your reply.

As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.

Thank you.

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Maria

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