Skip to main content
S
stever53186
Participating Frequently
July 18, 2016
Question

Install Failure

  • July 18, 2016
  • 1 reply
  • 509 views

I just want to apologize to everybody for "crashing their party" as it goes. With that said here's my problem - complete with illustrations:

My computer is Windows Vista and I browse with Firefox 48.0b7; for the past 72 hours or so I've been trying to install Flash 22 and the picture tell the whole story.

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
July 18, 2016

Thanks for starting a new topic for your issue. I'll need to get some log files from you to troubleshoot the failure.  Please review the FAQ Where do I find the Flash Player installation log on Windows?  and provide the following files: Adobe_ADM.log, Adobe_GDE.log, and FlashInstall.log (if this is a 64-bit OS there will be 2 FlashInstall.log files).  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in you reply.

Thank you.

S
stever53186Author
Participating Frequently
July 20, 2016

Well the good news is I found the files you are looking but the bad news is I hate using UAC as it always questions every move I make. Do I have to have UAC on to get at them? If I do then that's what I'll have to do.

_maria_
_maria_
Legend
July 20, 2016

The Adobe_ADM.log and Adobe_GDE.log files are in the user's temp directory and I don't think that requires any special permissions to get to.  The FlashInstall.log file is in a WinDir/SysDir and may require elevated permissions to get to.  I have Windows 7 with the default UAC setting and am never prompted with the UAC window to get to it.  If that's the only way to get to the files in your system, temporarily enabling UAC will allow to to get them.  You can disable UAC afterwards.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices