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urbanp64542991
Participant
February 15, 2017
Question

install problems Flash .221

  • February 15, 2017
  • 1 reply
  • 348 views

Tried downloading and installing latest Flash version.

All the time stops on 95% and dont finish.

I have a Mac Mini latest version of OS X

This topic has been closed for replies.

1 reply

divya010193
Adobe Employee
Adobe Employee
February 22, 2017

Hi,

try the following steps:

1) uninstall flash completely

2) restart computer

3) install newest flash

4) restart computer

If you still face the issue please specify the following :

Is there an error or does the installation just hang at 95% percent? If it returns an error, what is the error?  We'll need the Flash Player installation log files to investigate further.  Please do the following:

  • Review the FAQ Where do I find the Flash Player installation log on the Macintosh?
  • Configure your system to obtain the install.log and FlashPlayerInstallManager.log files
  • Attempt to install Flash Player again.  When the installation hangs (or returns an error), close out of the installation window
  • Upload the install.log file (only the portion related to the Flash Player installation) and the FlashInstallManager.log (entire file) to cloud.acrobat.com/send using the instructions at How to share a document
  • Post the link to the uploaded log files in your reply

Thanks!

urbanp64542991
Participant
February 22, 2017

It worked. Thank you.