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PaigeDunham13
Participant
March 24, 2016
Question

Installation

  • March 24, 2016
  • 1 reply
  • 297 views

I've gone through all of the steps to Install, including the troubleshooting.  It won't install and gives me a "Not enough permission to..." message

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    1 reply

    _maria_
    _maria_
    Legend
    March 24, 2016

    Hi,

    What OS is this on?

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    Maria

    P
    PaigeDunham13Author
    Participant
    March 24, 2016

    The most current Mac

    _maria_
    _maria_
    Legend
    March 24, 2016

    Hi,


    Thank you for providing the OS information.  I'll need to get 2 log files, install.log and FlashPlayerInstallManager.log, to investigate further.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and configure your system to obtain these 2 log files.  Run the installer again and save the logs for the installation attempt.  Upload the 2 files to cloud.acrobat.com using the instructions at How to share a document or some other file sharing service of your choice. Post the link to the uploaded files in you reply.

    Thank you.

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    Maria

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