'installation failed' error when installing Flash Player - OS X

Question

I am trying to create a PDF presentation in Indesign with interactive and video elements. I have downloaded the most up-to-date version of Adobe Reader and I keep getting the following error. I have attempted to update my flash player and get the following error. I am running Mac OS X and machine can't be update any further. Is there a work around for this?

_maria_ · Answer

Hi,I changed the title of your post to reflect the true issue you are reporting.What OS X version is this on?In order to troubleshoot the error, I'll need to obtain the Flash Player install log files. Please do the following:Review the FAQ Where do I find the Flash Player installation log on the Macintosh? After reviewing the FAQ, configure your system to capture the install.log and FlashPlayerInstallManager.log files (ignore the Adobe_ADM.log and Adobe_GDE.log files).Once the system is configured to capture the logs, run the installer again When the installation fails click DONE to close the installer windowSave the captured log files according to the instructions in the FAQUpload the files to cloud.acrobat.com/send using the instructions at How to share a document Post the link to the uploaded files in your reply.Thank you.--Maria

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