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scottm41473027
Participant
March 16, 2018
Question

Installation fails on Mac

  • March 16, 2018
  • 1 reply
  • 196 views

I had the same issue with the December update to FlashPlayer.  It does not install and the workaround is to install and earlier version and disable security protection.  Consequently, unless I really need FlashPlayer, it is always disabled.

Device: Mac Pro early 2009

OS: OS x 10.11.6

Safari: Version 11.0.3

When problem reported in December, Adobe staff thanked me for the bug report but evidently they have either not tried or not succeeded in fixing the bug.

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    1 reply

    _maria_
    Legend
    March 16, 2018

    Hi,

    You're only other post to the forums appears to be failed install flash player v 28 in Mac OS  on January 13, 2018.  Adobe staff asked you for log files, but there isn't a follow-up post providing the files, unless they were provided via private message, and the public post was not updated.  Unfortunately, I won't be able to follow-up with the other staff member until next week.

    Does the installation fail with a visible error?  If so, what is it?  Please provide all four log files (Adobe_ADM.log, Adobe_GDE.log, pertinent sections of the install.log and FlashPlayerInstallManager.log files) as listed in the Where do I find the Flash Player installation log on the Macintosh? FAQ. 

    Thank you.

    --

    Maria