Skip to main content
U
umas15324045
Participant
May 30, 2017
Question

Installation hangs at "Installation will begin shortly..."

  • May 30, 2017
  • 1 reply
  • 1297 views

I'm having the same problem.  Using Windows 7, Firefox 47.

Moderator Edit: Modified title to accurately reflect issue...no error is displayed on the screen, but installation appears to be hanging.

This topic has been closed for replies.

1 reply

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
May 30, 2017

Hi,

Please share FlashInstall.log and Adobe_ADM.log files from the affected machine. To get log locations please go through Where do I find the Flash Player installation log on Windows? link. To share/upload the files you can go through How to share a document wiki. Once you have uploaded the logs please share a link to the log files here.

Also please ensure you are not using any proxy on your machine.

Thanks!

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices