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A
Anonymous
March 8, 2011
Answered

installation problems on Intel Mac. claims PPC

  • March 8, 2011
  • 2 replies
  • 3049 views

I'm trying to install the current Flash Player 10.2 on my Macbook 6,1 (Intel Core 2 Duo, 2.26GHz) with 4GB RAM, running OSX 10.6.6

Browser is Firefox 3.6.13 {Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13}

I got the installer from http://get.adobe.com/flashplayer/

The installer puts up a message: "Devices with PowerPC processors are no longer supported"

How can I convince the installer that this isn't a PPC machine ?  Why might the installer think so ?

    This topic has been closed for replies.
    Correct answer chris.campbell

    I made a mistake about 10.3 being 64-bit.


    Hi John,

    Could you check something for me real quick?  When you start up the Flash installer, could you also launch Activity Monitor and then look to see what "Kind" of process the Flash Installer is?  It should say "Intel", but I suspect your's might be "PowerPC".  If so, please quit the installer, then right click on the installer icon and select "Get Info".  From there you should be able to uncheck "Open using Rosetta".  Once unchecked, restart the installer and verify that it now says "Intel".  From there you can continue normally.  Hopefully that will fix you up.

    Thanks,

    Chris

    2 replies

    hkudo
    hkudo
    Inspiring
    March 9, 2011

    Can you try to download installer from this page and install again? http://get.adobe.com/flashplayer/otherversions/

    If you still see same issue, can you attach UI screenshot in this thread? I would find out if it's our installer bug.

    thank you for your time and help!

    Hitomi

    A
    Anonymous
    March 9, 2011

    Hitomi-san,

    Here is the result of trying the installer from the link you provided (trying FlashPlayer 10.2 on Intel MacOS 10.6.6)

    Please see the attached GIF screen-capture:

    -John

    A
    Anonymous
    March 9, 2011

    Hi, I agree, that is strange. I just checked that download site and didn't see where it even offered the PPC.

    Try this site instead: http://www.adobe.com/products/flashplayer/fp_distribution3.html

    Some Mac users don't use the Adobe Flash Player Uninstaller before updating, but it is recommended.

    http://kb2.adobe.com/cps/141/tn_14157.html

    You can download and SAVE the Uninstaller and the Installer to your Desktop. All browser windows must be closed when running the Uninstaller.

    Hope this helps,

    eidnolb

    A
    Anonymous
    March 9, 2011

    Sorry, no success.

    I un-installed the 10.1 version, and tried the distribution3 installer of 10.2.

    Still fails, complaining about PPC.

    The only one that installs is 10.1, and I'm concerned that it's installing PPC code instead of native Intel code.

    This is most troubling.

    I have *no* idea what could cause the installer to think that I'm running a PPC machine.

    I'd really like to install the 10.3 beta for 64-bit native Mac .  Its installer rejects me too.

    thanks for the quick reply, but I think I need more help.

    -John

    A
    Anonymous
    March 9, 2011

    Hi, What browser are you using to try to Uninstall/Install FP vs 10.2? And when you Install 10.1, what browser are you using?

    There is no Flash Player support for a 64bit browser. I have been very busy on the Forum and have not had time to check on the 10.3 beta. Not sure what it refers to. Have you? Just asking as I've seen it mentioned on another thread, but it's from those complaining about 10.2 not working. Why anyone would want a beta Installed unless they are involved in the testing and are Developers I don't know.

    Any beta is a work in progress, so as long as a user is aware of that it's ok with me. Microsoft has their IE9 in beta too, but with an beta one can expect problems.

    Since the 10.2 is not Installing, then I don't think you'd receive any code, do you?

    I'm not as familiar with the Mac, but is it possible to upgrade the OS from a PPC to the edition you have now?

    I'm going to check a couple of things while you let me know on the above browser info. Also any comments would be welcome:-)

    Thanks,

    eidnolb

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