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Participant
May 29, 2017
Question

Installation stuck at 0% and file gone

  • May 29, 2017
  • 2 replies
  • 1725 views

Windows 10

Opera updated

Flash Player 25

I'm trying to install Flash Player 25, but installation remains stuck at 0% saying "installation will begin shortly". Furthermore, after returning to my download folder to try again, the file is gone! Please help!

This topic has been closed for replies.

2 replies

_maria_
Legend
May 30, 2017

Hi IDCCR

The auto-deletion of the installer file is expected behaviour. This is a shim installer that downloads and installs Flash Player silently in the background, as such, the file itself changes often and auto-deleting it after it's executed prevents customers from attempting to use it again in the future when it's no longer valid.

In order to troubleshoot why the installation is hanging, we'll need to view the installer log file.  Please upload the Adobe_ADM.log file, saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded file in your reply.

Thank you.

--

Maria

divya010193
Adobe Employee
Adobe Employee
May 30, 2017

Hi,

You may try the offline installer. Follow these steps

1)Download the uninstaller from: Uninstall Flash Player for Windows

2) Open the page: Installation problems | Flash Player | Windows 7 and earlier

Under the heading "Still having problems" click on the specific link to PPAPI plugin.

3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer.

If the problem persists, please write back to us.

Thanks!