Installed Flash Active X per system via SCCM - when users that are not admins access flash training courses, shows flash is not installed

Question

We download the flash player active x msi, directly from the flash player licensing website to create a Flash Player Active X application and deploy it through SCCM as system - whether or not a user is logged in. The GUID, msi and installation source\path is the same on all 15,000 + WIN 7 machines in our environment since we are deploying through SCCM. SCCM shows installation success on the machines. The majority of our end-users do not have admin rights.

We received reports from various users that when attempting to take training courses with flash content, the course detects that flash player active x is not installed. The website states to download the latest version of flash player. When we log in to troubleshoot (rdp to machine as an admin) the install, by “verifying flash installed” on the adobe website https://helpx.adobe.com/flash-player.html shows installed. When we log in as a non-admin the website states to download the latest version of flash. In both instances, we show Active X is installed in add/remove programs and in the registry.

We download and run the exe file from the website. It installs it side by side with the msi. The adobe website then detects flash as being installed. We do not recall in the past, that flash player active x having this issue where flash - when installed per system - does not register on the user's profile as being installed. This has been on multiple versions of Active X, but most recently found on 27.0.0.130, 27.0.0.170 and 27.0.0.183 We have looked in the Admin Guides and do not see a specific answer to our questions. Did this change recently? Is it recommended to install Flash Player Active X via SCCM only when a user is logged in? Is Flash Player Active X user profile specific? If we install it via SCCM, only when a user is logged in - when a different user logs in, will the install kick off again for that user and continue for every users that logs in? What specific user registry keys is the flash website looking for to show that it is indeed installed? Why does the msi not generate these keys for the user? is there a way to install as system and then create the registry keys for the user to bypass this? Has anyone has success installing the exe, deploy as system whether or not a user is logged in - and have it show installed (flash website) when the user tests it?

_maria_ · Answer

Flash Player is installed to a system-wide location, there isn't a per-user location that it's installed to. When installed via SCCM, it should work for all users. We'd like to get additional information from you to investigate further. Please provide the following:

What is the version of Internet Explorer of impacted users?
Does the version if Internet Explorer differ between impacted and non-impacted users?
Were the impacted users logged in at install time, or were no users logged in? Or does this issue impact both workflows?
FlashInstall log file(s) from an impacted system:
- 32-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall32.log
- 64-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log (both are required)

Upload the log files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

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