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lizjh
Participant
March 14, 2011
Question

Installed,uninstalled,re-booted,disabled AVG - it still won't work!!

  • March 14, 2011
  • 1 reply
  • 1003 views

I run Windows 7

, and have AVG security. When I was first told by You tube to install Flash 10, I did as

I was told,and it didn't work. I can't do anything now, can't watch you tube, show

re runs, can't even check the TV guide! I have spe

nt -wasted?" hours trying to do this. IWe are pensioners, can

't really afford to get anyone in to fix it, and are not computer savvy. Please can somebody help?

It would be even better if there was aphone number I could ring! (In Australia)

Thank you!

    This topic has been closed for replies.

    1 reply

    pwillener
    pwillener
    Legend
    March 15, 2011

    Do you know if your Windows 7 is 32-bit or 64-bit?  (See http://windows.microsoft.com/en-US/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions)

    What web browser are you using?

    In your web browser, under Tools | Add-ons, do you see Shockwave Flash object listed, and is it enabled?

    What files do you have in C:\Windows\system32\Macromed\Flash (if 32-bit) or C:\Windows\syswow64\Macromed\Flash (if 64-bit)?

    L
    lizjhAuthor
    Participant
    March 15, 2011

    Hi,

    Thanks. We have Windows 32-bit.

    Web Browser is Internet Explorer

    I went to Tools/,all I can find is manage add ons and there is no Shockwave Flash listed

    The following files are in C:\Windows etc

    Flash 10n.ocx Activex Control

    Flash Install Text control

    Flash Utilon-Activex.DLL Application extension

    Flash Utilon - Activex Application

    INSTALL Text Document

    I hope that is what you needed!

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