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caroll42923708
caroll42923708
Participant
June 5, 2018
Question

installing/updating flash player

  • June 5, 2018
  • 2 replies
  • 581 views

Hi,

    I need to use flash player for an online course.  When I click the place I need it I get the reply - flash player our of date.  When I try to load flash player I am given a step to purchase something I don't want.  It is a free month offer with a cancellation.  If I am having this much trouble how do you think I could cancel something.  I need to bypass the promotion.

Carol

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 5, 2018

Flash Player is free https://get.adobe.com/flashplayer

_maria_
Community Manager
_maria_Community Manager
Community Manager
June 5, 2018
When I try to load flash player I am given a step to purchase something I don't want.  It is a free month offer with a cancellation.

This sounds like it's the optional offer that displays after Flash Player is successfully installed.


Major browser vendors disable Flash by default forcing users to enable it, usually on a per site basis.  See https://helpx.adobe.com/flash-player.html for links to instructions to enable Flash Player on the various browsers.  If enabling Flash in the browser doesn't work, please provide the following information:

  • Operating system, including version
  • Browser, including version
  • Flash Player version installed
    • provide a screenshot of the Flash Player Settings Manager > Updates tab:
      • macOS: System Preferences > Flash Player > Updates tab
      • Windows: Control Panel\All Control Panel Items > Flash Player > Updates tab
  • Link to content that is not working
caroll42923708
caroll42923708Author
Participant
June 5, 2018

Hello Maria,

Step 3 of re-setting Adobe Flash player involves the promotion. My adobe flash player is not set up just with steps 1 and 2. I have a Mac OS High Sierra 10.13.4. I am simply trying to install Flash Player on the website.

Carol

_maria_
Community Manager
_maria_Community Manager
Community Manager
June 5, 2018

Hi caroll42923708

When you launch System Preferences, is there a Flash Player item listed, at the bottom?

Which browser are you using?

--

Maria

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