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A
artp43050625
Participant
February 15, 2017
Question

Installtion of install_flash_player_24_active_x.exe Hangs

  • February 15, 2017
  • 1 reply
  • 866 views

When running the installation, "install_flash_player_24_active_x.exe -install" (24.0.0.221) the installation does not complete and hangs. I have encountered the issue on several systems. I've tested with and without Internet Explorer running and made sure the FlashUtil*.exe process is not running as well. Of the 12 tests performed, 10 installations have hung.

Any one else experiencing this behavior with the latest Flash Player install?

Thanks

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
February 16, 2017

Hi,


What operating system, including version, is this on?

<edit>

Are you by chance distributing Flash Player within your organization?

--

Maria

A
artp43050625Author
Participant
February 16, 2017

Yes, we have a distribution license for our organization. OS is Windows 7 (32 and 64bit) with IE 11 and Flash Player 24.0.0.194. I am using virtual systems, so I am able to test with the exact same configuration.

Thanks,

_maria_
_maria_
Legend
February 16, 2017

I'm not able to reproduce.  Here's what I have done:

- launch cmd-window (user has admin permissions)

- run "install_flash_player_24_active_x.exe -install" from the command prompt

- when the UAC dialog displays, click 'Yes'

- installation proceeds as expected

- close cmd-window

- launch cmd-window as Admin (right-click > Run as Administrator)

- run "install_flash_player_24_active_x.exe -install" from the command prompt

- installation proceeds as expected

How exactly are you deploying/installing Flash Player on these systems?  Please provide exact steps to reproduce. 

Does the user ID have Admin permissions?  Is there any log activity in the FlashInstall.log files on the impacted systems when the installation hangs?  On the 64-bit systems, there will be 2 FlashInstall.log files in C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash.  If there is output to the log file when Flash Player installation hangs, please provide the entire log file.  On 64-bit operating systems, both log files are required.  You can upload the file(s) to cloud.acrobat.com/send using the instructions at How to share a document

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