Installtion "unsuccessful," but Flash is up-to-date??

Hi,

When you go to https://helpx.adobe.com/flash-player.html and click the Check Now button what Flash Player version does it state is installed?  20.0.0.286 is the latest version.

I can take a look at the FlashPlayerInstallManager.log and install.log files and see if it contains any errors.  If you'd like to provide them, do the following:

The install.log file contains entries for every app installed on the system.  We only want the section pertaining to the Flash Player installation.    

• Open the console app (/Applications/Utilities/Console)
• In the left panel, expand /var/log and look for install.log file
• Since the Flash Player installation occurred yesterday, look for the section that begins with "JS: Flash Player Install: Performing volume check for" towards the end of the file and ends with something similar to:

          installd[9359]: PackageKit: Removing client PKInstallDaemonClient pid=26357, uid=0 (/usr/sbin/installer)

          installer[26357]: Running install actions

          installer[26357]: Removing temporary directory     "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.263570kRBLd"

          installer[26357]: Finalize disk "HD"

          installer[26357]: Notifying system of updated components

          installer[26357]: **** Summary Information ****

          installer[26357]:   Operation      Elapsed time

          installer[26357]: -----------------------------

          installer[26357]:        disk      0.05 seconds

          installer[26357]:      script      0.02 seconds

          installer[26357]:        zero      0.01 seconds

          installer[26357]:     install      6.10 seconds

          installer[26357]:     -total-      6.18 seconds

• Copy and paste the entire section into a new text file and save the file

Obtain the FlashPlayerInstallManager.log file:

• Go back to the Console app
• In the left panel, expand ~/Library/Logs sections and look for FlashPlayerInstallManager.log
• Right-click on the file name and select 'Reveal in Finder'
• Finder will open to the location of the file

Upload both files to cloud.acrobat.com using the instructions at How to share a document or some other file sharing service of your choice (that does not require log-in access) and post the link to the uploaded files in your reply.

Thank you.

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Maria