Insufficient user pribileges...

Question

I am running Windows 10 and have not been able to load games from zone.msn.com for several days.  I went to Adobe Flash Drive website and followed directions to check if Flash was installed and read that I should uninstall Flash and reinstall.  I did so and now come up with a message that Flash cannot be installed because of "insufficient user privileges to install application."  I am running as administrator and have tried to disable my McAfee firewall without success.  I would appreciate any help - thanks!

_maria_ · Answer

There is no such thing as "Adobe Flash Drive". There is Adobe Flash Player, which appears to be what you are wanting to install.

To troubleshoot further, I'll need to review the Flash Install log file.

Please upload the FlashInstall log file(s) saved at the following location(s) to cloud.acrobat.com/send using the instructions at https://forums.adobe.com/docs/DOC-7161

32-bit OS: FlashInstall32.log saved at C:\Windows\System32\Macromed\Flash
64-bit OS: FlashInstall32.log saved at C:\Windows\SysWOW64\Macromed\Flash AND FlashInstall64.log saved at C:\Windows\System32\Macromed\Flash

Post the link to the uploaded file(s) in your reply.

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Maria

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