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J
JeffsDW
Known Participant
June 18, 2013
Question

Internet Explorer - Adobe Install popup when Flash Player already installed.

  • June 18, 2013
  • 1 reply
  • 3420 views

Hi, I'm testing my wed site developed in Flash CS6 with Firefox, Safari and Internet Explorer on Mac and PC systems. When I use Internet explorer it (Flash player installer) asks me to Install Flash Player even though Flash Player is already installed on the PC. Is there a publishing setting somewhere in Flash that I'm missing that tells browsers ("Explorer") to use the Existing Flash Player? I'm currently publishing with the setting "use Flash Player 10.3 and above". Thank you for your help.

I have the latest Flash player installed as of yesterday. And it still happens.

I'm not sure if this is the correct forum. It was suggested  in Flash Web Design forum that I try the flash player forum. So, any help to get this working without a Flash Player installation request is greaty appreciated.

This topic has been closed for replies.

1 reply

pwillener
pwillener
Legend
June 19, 2013

Check

J
JeffsDWAuthor
Known Participant
June 19, 2013

Hi, Thanks for the response. These threads address Flash player not enabled or content not viewable. I can view any Flash site on the Web including my own (that is, the one I'm working on).

The issue is that when I view my site I get an Adobe Flash Player Install Popup window, that asks me to install Flash Player 11.7. If I quit this popup without installing I see my site. If I install Flash Player the Installer completes the installation just fine then I see my site.

However, If I then either refresh the site or Open the site (page) again in anpther Internet Explorer (I'm running Explorer 8) window I get the Flash Player Installation Popup again.

My client sees the same phenomenon.

Here is a link to the home page I'm working on.

http://www.islandanimationstudio.com/AHATest/TestD2b/indexD2eR2b.html

It's only graphics and a few buttons at this point. No action script yet.

I've just tried publishing the site (Flash Publishing Settings)  for Flash Player 11.1 and above. I get the same result.

Any other ideas are appreciated.

Devendra Kumar
Devendra Kumar
Participating Frequently
June 19, 2013

Hi,

Please try the workarround provided in the below forum thread

http://forums.adobe.com/message/4323109#4323109

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