Internet Explorer Crashes playing video in IE 11 with Flash Embeded
We have a video (.swf) file that crashes when forwarding or reversing through the video. This does not happen with Firefox or Chrome, only IE 11 and particularly with the Intel 4600 graphics driver. The same video plays for users that have a different graphics driver using IE 11. I have worked extensively with Microsoft Support regarding this issue and we are unable to resolve it and advised I should open a ticket with Adobe
When the video crashes this is the error in the event log:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17416, time stamp: 0x5452eed9
Faulting module name: Flash.ocx, version: 16.0.0.296, time stamp: 0x54c2c414
So far we have tried:
Changing settings in IE to use Software rendering instead of GPU rendering
Changing the drivers, making sure the most recent drivers are installed
Microsoft has taken various stack dumps for analysis
Microsoft performed various troubleshooting steps as well
System Requirements
IE - 32bit - also tested in 64 and the video still crashes
HP EliteOne 800 - touch
Does anyone know of a resolution?
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