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October 5, 2014
Question

internet videos are a black screen

  • October 5, 2014
  • 1 reply
  • 218 views

I just added a second screen to my desktop. After getting that working suddenly all internet videos are solid black screens. I hear the audio and see all the controls, but if I fiddle with the video it freezes on me and a pop up saying shockwave flash is busy or non responsive, the audio also stops at that point. same result weather i use internet explorer or Firefox. Have uninstalled and downloaded/installed flash player a couple times. rebooted my computer nothing changes. how can i fix this?

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    1 reply

    jeromiec83223024
    Inspiring
    October 6, 2014

    It sounds like your graphics driver isn't happy.  You can test this by disabling hardware accleration.

    This troubleshooting guide will walk you through it:

    Video playback issues

    If everything is happy with Hardware Acceleration disabled, you'll want to locate the latest available drivers for your video card.  Hopefully that will resolve the issue and you'll be able to enable hardware acceleration for optimal system performance.