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A
Anonymous
August 31, 2009
Answered

Is it this simple?

  • August 31, 2009
  • 7 replies
  • 23697 views

Here is how I solved the problem that many of you are having.

I too, allowed the Flash Player Update when prompted. And

also some sites were telling to me install F.P. version 9 or higher.

I had Adobe check & I indeed did have 10.0.32.18 installed.

The websites were not recognizing it. After reading and doing

some research, I found out it is the SHOCKWAVE PLAYER Active

X in Internet Explorer that they were looking at. I went to Manage

Add Ons, updated the Shockwave Player Active X and Shazaam!

All is right with the world with Adobe Flash and Shockwave.

I do not use Firefox, so cannot address that. Hope this helps some

of you.

Update: I neglected to mention that you will need to restart your

computer after updating the Shockwave Player Active X add on.

Also if you want to know if your install worked, go to www.adobe.com/software/flash/about

and Adobe will tell you.

Message was edited by: eidnolb

    This topic has been closed for replies.
    Correct answer pwillener

    Thank you for your post.

    You can also test Shockwave and Flash player at http://www.adobe.com/shockwave/welcome/

    7 replies

    B
    Bill_Murphy_2766
    Participant
    February 8, 2010

    Great!  That helps alot!

    J
    JSF111
    Participant
    February 8, 2010

    I've been putting off diving full-on into my Flashplayer/ActiveX problem for months, but I'm too aggravated with it

    and have the time to try to tackle it. I'm posting to this thread because it seems that my problem is related to the oned described

    here, and I think the original poster seems to have a knack for solving and helping those of us low-tech with the solution.

    My computer is running Vista 32-bit, I use IE8 exclusively, and have the most current Flash Player/shockwave installed, or so I believe. The problems I have are 2-fold: First most websites that use these add ons only show PART of the image in the area. I know, for instance, if I go to Farmtown on Facebook, I can right click and a Show All button will shrink the image to fit the space allowed, but with other games (my kids like Disney's online Pixie Hollow game - http://pixiehollow.go.com/), the image is cut off on the right and bottom and there's no obvious way to Show All (right click I get Flash Player 10 options, but cant' figure out what to do).

    The OTHER problem I have is with the Microsoft Online games available at MSN.com. Many of these used to work on my old laptop, but on this one they look like they are downloading and then just have a black screen that says "Failed to Download and Click to Retry". I think it has to do with the ActiveX controls, but have no idea how to fix.

    Any advice you can offer would be really appreciated. I am happy to give you any specifics about my machine/software to help you troubleshoot. I know these things aren't life-or-death, but its so frustrating that things just don't work the way you think they should!

    Thanks in advance!

    A
    Anonymous
    February 8, 2010

    Hi JSF111, Well, I was quite surprised that anyone was even able to find this thread:-) May I please suggest to you to

    start a new thread? You can use any subject title you like; Flash Player IE8 not working, or any similar. That way you will be the author. It will get confusing since I was the author on this one and I'll be helping you.

    Thank you.

    eidnolb

    A
    Anonymous
    February 8, 2010

    Hi JSF111, if you prefer to stay on this thread, that is ok too. I went to the pixie website and had no trouble bringing it up.

    I didn't go any further than that.

    In IE8 add ons, look for "View & manage your Internet Explorer add-ons" There is a "All add-ons" with a drop down menu.

    Look for Shockwave Flash Object....ActiveX Contol....Flash10d.ocx and make sure it is Enabled.  I am told there are 2 other sections where the add-ons are listed in IE8. Look for them and try to find and post back the Java entries. I don't need version#'s.

    Then go to Start, click on Control Panel, and double click on Programs & Features. Here you will look for and post back all

    Java program listings, with the version #'s.  While you are there, check and see if there is an entry DLM or Adobe Download Manager and/or GetPlus.  You might also post back all Adobe listings.

    The Adobe test site is here: http://www.adobe.com/products/flash/about which will confirm FP install & version#.

    This information will give us a foundation to proceed from.

    Thanks,

    eidnolb

    M
    Macc50
    Participant
    September 19, 2009

    I wnt into Tools Manage Add ons, and could not find the option to update Shockwave. I see it, but I only have the option to enable or disable. It is currently enabled. Could you provide more detailed steps. Sorry, I am a bit anal. I have IE7 and finding that FP10 does not work for Quickbooks 2005. Quickbooks 5 keeps telling me to load FP7.

    Thank you

    A
    Anonymous
    September 19, 2009

    Hi Macc50, Ok, that's find, it's enabled then.  Did you see the post a couple above yours where you can go to View Objects? Does that work? What version of F.P. do you have installed now? Did you go to the Adobe link to confirm which you have? It's always better to know what you have for certain.  Check on this first and post back. There are other versions you can install.  I'll need to get it for you.

    A
    Anonymous
    September 19, 2009

    http://kb2.adobe.com/cps/406/kb406791.html                    Macc50, ok, here is the link for the older versions

    Look for the Windows download.  Just a word of caution, my understanding is that you must uninstall any version you have before installing again. I'm sure there are instructions there about that. If not, just search for "uninstalling F.P." in the Adobe search bar.

    L
    LibertyWaterGdns
    Participating Frequently
    September 17, 2009

    Ok! I did not have Shockwave at all installed. So: I installed it successfully, then went to link in your post to check version of Flash. I downloaded it from there and the current 10....38...whatever was the version. OK. Went to YouTube: videos show up. Went to Farm Town on Facebook & it opened right up. I jumped to a friend's farm & upon returning to my own, got the IE crash box & needed to shut down. No other info given. Continue was the only option on this box. I did send error report to Microsoft with no type of reply page coming up. Any suggestions? or Deja Vu? I'm Low-tech so keep it simple & I'll give it a go! Thanks so much. It was simple for the short term anyway!

    A
    Anonymous
    September 17, 2009

    Hello, well, glad you had some progress, even if short term. Just to clarify: F.P. 10 has been confirmed by the Adobe link that it is installed?

    In IE tools>manage add ons, you found Shockwave Flash Object, did you hi light it & "update active x"? Then rebooted?

    When you say that IE crashed, did it say something to the effect that IE needed to close? Then you had the option to either send a report to Microsoft or not send? 

    What version of Windows XP with Service Pack2, etc. Also what IE, 6, 7, 8?

    Please review what I've stated & we can explore other options.

    Hope we can get to the bottom of it.

    L
    LibertyWaterGdns
    Participating Frequently
    September 17, 2009

    Hello. I went to Manage Add Ons & Shockwave did not even show up. So I went directly to download it. I have not rebooted or re visited Manage add ons to see, and the word "object" was not seen by me. I did not update the active x since it did not show up at all on the Manage Add on box. I just X'd out & went to adobe to download Shockwave.

    When the IE box came up during Farm Town play, it said "needed to close" with Continue as the only option. I did get a microsoft error report box & did send the report.

    I upgraded to IE8 earlier today with no problems. I do not know what Service Pack 2 is, nor have I seen that anywhere that I can remember.

    I did return to Farm Town & played a minute or so, then had to log out, so it did not crash during that time. I have another Farm I plan to play shortly that is more complicated than the one I "tested" on earlier.  I will reboot before trying that. If play resumes fine for a time I will gladly repost for you to know what is happening. Hope this all helps!

    It was during play of Farm Town that this all started crashing for me. Then we couldn't get You Tube, or some news sites we like, so we were looking harder for a solution. The post "Is it this simple" has helped me already, as Flash all day download button went nowhere & I was thinking Adobe had turned it off until the solution was found.

    But after I saw this post, downloaded Shockwave & went to the link to check the installation (the one I think YOU gave in your reply) it did not show Flash as installed, but allowed me a link  to do so--after Shockwave was installed and verified at the download page as installed correctly. THANKS! again!!!

    B
    BlairMac
    Participant
    September 16, 2009

    I have read all of your posts and tried all your suggestions and nothing seem to work.  My computer in the "Add/Delete programs" does not show the Flash Player.  I checked in Tools/Manage Ad Ons and Shock Player Object says I have version 10.0.32.18.

    Flash Player says I have version 10,0, 32, 18 when I go to the site you suggested to see what I have installed.  Yet every time I go to YouTube or FaceBook  to view a video it says I either have java turned off or I need the current edition of Flash.  When I try to get it IE8 freezes.  I can see videos on Google and Yahoo so long as they are not identified with You Tube.  I have never done anything but udate when I was told I needed to do it.  Any suggestions for a unsophisticated user.  Please in simple language not techno jargo.  BlairMac

    A
    Anonymous
    September 16, 2009

    Hello, YouTube gave me that same message before I found my solution. Did you reboot your computer after updating the Shockwave Flash Object in Manage Add Ons? Since the Adobe site confirmed to you that you have F.P. and you have the latest version of SWF it should be working fine. I would go back in on Manage Add ons and update the Shockwave Flash Object by hi-lighting it and then click on Update Active X again. It will tell you the version you already confirmed, won't hurt anything. Then I would restart Windows and then go to YouTube and see if that made a difference. I don't understand why F.P. is not listed in your  Add/Remove files, mine is, but the main thing

    Adobe told you it is installed. Try that. I have read IE8 is sort of picky. I have IE6:-)

    B
    BlairMac
    Participant
    September 17, 2009

    Retired older person, so I am not on-line often, but I thank you for all you are doing for us non-technical folks try to solve this probalem, since Adobe doesn't seem to want to.  My wife's lap top just keeps pluggin along and does't seem to have the problem that I do.

    I went to Manage Ad Ons in IE8 Tools and found shock wave object in the all ad ons drop down, not in the currently installed ad ons drop down.  When I highlighted it no update botton was found;  only ones were Disable or Close.  In the listing under All ad ons, it shows that it is enabled and the edition 10.0. 32.18.  I looked at your conversation with LibertyWater and I looked in Tools/Internet Options/Browsing History/Settings/View Objects and came up with downloaded files that did not show either shock wave or flash player.  Agains this is in IE8 Temporary Internet files.  My Temp Internet files has option to update web sites 1.  every time I visit webpage 2. every time I start IE 3. automatically 4. Never.  I have #1 selected .  I cannot understand why the Shockwave Object is in all ad ons and not curretly loaded ad ons.  When I try to download Shockwave it freezes up also.  Are there other setting I should have turned on or off?

    Do you know why all the posts between you and LibertyWater ended up being in e-mail box?

    BlairMac

    Message was edited by: BlairMac

    A
    Anonymous
    September 1, 2009

    Thank you so much. I have been going crazy trying to figure out why I could not watch videos anymore...Tried all the stuff Adobe said in their troubleshooting guidelines and still no videos.  I saw your fix and tried it and voila....videos appear. It really is that simple. Thank you so much!

    A
    Anonymous
    September 1, 2009

    I am so glad that it worked for you!!! And thank you for responding. I don't remember if I said in my post, but the Websites that are telling people they need to upgrade or don't have Flash Player, are mistakenly using THAT term instead of Shockwave Player. It is the websites issue, not Adobe. From my understanding, the websites, per se, use Shockwave Player and the web sites that have videos etc, use Flash Player ALSO!! That is my opinion and I'm sticking to it. LOL It worked for me and it worked for you, so we are right and some "helpers" don't understand, imo.

    Date: Mon, 31 Aug 2009 23:01:16 -0600

    From: forums@adobe.com

    To: [email address deleted by host]

    Subject: Flash Player Is it this simple?

    Thank you so much. I have been going crazy trying to figure out why I could not watch videos anymore...Tried all the stuff Adobe said in their troubleshooting guidelines and still no videos.  I saw your fix and tried it and voila....videos appear. It really is that simple. Thank you so much

    >

    pwillener
    pwillener
    Legend
    September 2, 2009

    What "helpers" are you talking about?

    pwillener
    pwillenerCorrect answer
    Legend
    September 1, 2009

    Thank you for your post.

    You can also test Shockwave and Flash player at http://www.adobe.com/shockwave/welcome/

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