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D
dumdeedumdum
Participant
June 18, 2012
Question

Is there a compatibility issue with Firefox 13.0 & flash player vr. 11.3.300.257 for Win7 64-bit OS?

  • June 18, 2012
  • 1 reply
  • 3031 views

Flash player was working until last week.  While it does work with IE-9, it has stopped working with my Firefox browser.

    This topic has been closed for replies.

    1 reply

    J
    jimeerizzo
    Participant
    June 18, 2012

    I'm running FF 13.0.1 and Flash Player 11.3.300.257 on a Windows 7 x64 system.  I'm getting frequent Flash crashes when viewing Flash-based videos.  I just upgraded a few days ago - had no problems with the previous version of the Flash Player and my current version of FF.  Sometimes a video will play with no problem.  Other times, I'll get a message that the Flash player has crashed.  This would rarely happen in the past.  With the 11.3.300.257 version of the player, it is happening quite frequently.  If anyone at Adobe support is reading this, below is info from about:support and about:plugins.

    ABOUT: SUPPORT INFO

    Application Basics

            Name

            Firefox

            Version

            13.0.1

            User Agent

            Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

            Profile Folder

              Show Folder

            Enabled Plugins

              about:plugins

            Build Configuration

              about:buildconfig

            Crash Reports

              about:crashes

            Memory Use

              about:memory

      Extensions

            Name

            Version

            Enabled

            ID

            Adblock Plus

            2.0.3

            true

            {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

            Adblock Plus Pop-up Addon

            0.3

            true

            adblockpopups@jessehakanen.net

            adblockvideo

            2.1

            true

            adblockvideo@adblockvideo.com

            All-in-One Sidebar

            0.7.16

            true

            {097d3191-e6fa-4728-9826-b533d755359d}

            Boomerang for GMail

            1.0.1

            true

            {65e41d20-f092-41b7-bb83-c6e8a9ab0f57}

            Clipboard

            0.3

            true

            clipper-prod@clipboard.com

            DoNotTrackPlus

            2.2.1.611

            true

            donottrackplus@abine.com

            Element Hiding Helper for Adblock Plus

            1.2.2

            true

            elemhidehelper@adblockplus.org

            Evernote Web Clipper

            5.1.0.252437

            true

            {E0B8C461-F8FB-49b4-8373-FE32E9252800}

            Firebug

            1.9.2

            true

            firebug@software.joehewitt.com

            FireFTP

            2.0.4

            true

            {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

            FlashGot

            1.4.5

            true

            {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

            Gmelius™, Towards a Better Gmail

            5.3

            true

            gmailadsremover@florian.bersier

            Grooveshark Unlocker

            1.2

            true

            groovesharkUnlocker@overlord1337

            InvisibleHand

            3.6.8

            true

            canitbecheaper@trafficbroker.co.uk

            LastPass

            1.90.6

            true

            support@lastpass.com

            Logitech Device Detection

            1.23.0.5

            true

            DeviceDetection@logitech.com

            Open With Photoshop

            3.3

            true

            {f3f219f9-cbce-467e-b8fe-6e076d29665c}

            Priv3

            0.11

            true

            priv3@icsi.berkeley.edu

            Readability

            2.1

            true

            {6005d9b1-d115-485a-a92a-3f6453ca3fe2}

            Remove It Permanently

            1.0.6.10

            true

            {1dbc4a33-ea62-4330-966c-7bdad3455322}

            RoboForm Toolbar for Firefox

            7.7.8.8

            true

            {22119944-ED35-4ab1-910B-E619EA06A115}

            Social Fixer

            6.711

            true

            socialfixer@mattkruse.com

            Tab Mix Plus

            0.4.0.2

            true

            {dc572301-7619-498c-a57d-39143191b318}

            Wallflower

            1.2

            true

            jid1-uB4sJEPvR2m4QQ@jetpack

            WordWeb one-click lookup

            5.0.4405

            true

            wcapturex@deskperience.com

            Adobe Contribute Toolbar

            6.1

            false

            {01A8CA0A-4C96-465b-A49B-65C46FAD54F9}

            Norton Toolbar

            2012.7.3.1

            false

            {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

            Norton Vulnerability Protection

            10.1.1.8 - 4

            false

            {BBDA0591-3099-440a-AA10-41764D9DB4DB}

            Print Edit

            8.4

            false

            printedit@DW-dev

            Right Inbox

            1.0

            false

            {eb692b9a-0dce-45fa-b0e6-765d83e386bd}

            SEO Status PageRank/Alexa Toolbar

            1.5.9

            false

            seostatus@rubyweb

            Tab Utilities

            1.1.4

            false

            tabutils@ithinc.cn

      Important Modified Preferences

          Name

          Value

            accessibility.typeaheadfind.flashBar

            0

            browser.cache.disk.capacity

            1048576

            browser.cache.disk.smart_size.first_run

            false

            browser.cache.disk.smart_size_cached_value

            727040

            browser.places.smartBookmarksVersion

            3

            browser.startup.homepage

            http://my.yahoo.com/

            browser.startup.homepage_override.buildID

            20120614114901

            browser.startup.homepage_override.mstone

            13.0.1

            browser.tabs.loadInBackground

            false

            browser.tabs.onTop

            false

            browser.tabs.warnOnClose

            false

            dom.max_chrome_script_run_time

            0

            extensions.lastAppVersion

            13.0.1

            font.name.serif.x-western

            Arial

            gfx.blacklist.direct2d

            3

            gfx.blacklist.layers.direct3d10

            3

            gfx.blacklist.layers.direct3d10-1

            3

            gfx.blacklist.layers.direct3d9

            3

            gfx.blacklist.layers.opengl

            3

            gfx.blacklist.webgl.angle

            3

            gfx.blacklist.webgl.msaa

            3

            gfx.blacklist.webgl.opengl

            3

            network.cookie.prefsMigrated

            true

            places.database.lastMaintenance

            1339613054

            places.history.expiration.transient_current_max_pages

            104858

            places.history.expiration.transient_optimal_database_size

            167772160

            privacy.cpd.cookies

            false

            privacy.cpd.extensions-tabmix

            false

            privacy.cpd.sessions

            false

            privacy.donottrackheader.enabled

            true

            privacy.popups.showBrowserMessage

            false

            privacy.sanitize.migrateFx3Prefs

            true

            privacy.sanitize.timeSpan

            4

            security.warn_viewing_mixed

            false

      Graphics

            Adapter Description

            Mobile Intel(R) 4 Series Express Chipset Family

            Vendor ID

            0x8086

            Device ID

            0x2a42

            Adapter RAM

            Unknown

            Adapter Drivers

            igdumd64 igd10umd64 igdumdx32 igd10umd32

            Driver Version

            8.15.10.1892

            Driver Date

            9-2-2009

            Direct2D Enabled

            Blocked for your graphics driver version.

            DirectWrite Enabled

            false (6.1.7601.17789)

            ClearType Parameters

            ClearType parameters not found

            WebGL Renderer

            Blocked for your graphics driver version.

            GPU Accelerated Windows

            0. Blocked for your graphics driver version.

      JavaScript

            Incremental GC

            1

      Library Versions

            Expected minimum version

            Version in use

            NSPR

            4.9

            4.9

            NSS

            3.13.4.0 Basic ECC

            3.13.4.0 Basic ECC

            NSS Util

            3.13.4.0

            3.13.4.0

            NSS SSL

            3.13.4.0 Basic ECC

            3.13.4.0 Basic ECC

            NSS S/MIME

            3.13.4.0 Basic ECC

            3.13.4.0 Basic ECC

    ABOUT: PLUGINS

    Shockwave Flash

        File: NPSWF32_11_3_300_257.dll

        Version: 11.3.300.257

        Shockwave Flash 11.3 r300

    MIME Type     Description     Suffixes

    application/x-shockwave-flash     Adobe Flash movie     swf

    application/futuresplash     FutureSplash movie     spl

    Google Talk Plugin Video Accelerator

        File: npgtpo3dautoplugin.dll

        Version: 0.1.44.16

        Google Talk Plugin Video Accelerator version:0.1.44.16

    MIME Type     Description     Suffixes

    application/vnd.gtpo3d.auto        

    Google Talk Plugin

        File: npgoogletalk.dll

        Version: 3.1.1.7984

        Version 3.1.1.7984

    MIME Type     Description     Suffixes

    application/googletalk     Google voice and video chat     googletalk

    PDF-XChange Viewer

        File: npPDFXCviewNPPlugin.dll

        Version: 2.5.201.0

        PDF-XChange Viewer Netscape Gecko Plugin

    MIME Type     Description     Suffixes

    application/pdf     Portable Document Format     pdf

    QuickTime Plug-in 7.7.2

        File: npqtplugin7.dll

        Version: 7.7.2.0

        The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

    MIME Type     Description     Suffixes

    image/tiff     TIFF image     tif,tiff

    image/x-tiff     TIFF image     tif,tiff

    image/jp2     JPEG2000 image     jp2

    image/jpeg2000     JPEG2000 image     jp2

    image/jpeg2000-image     JPEG2000 image     jp2

    image/x-jpeg2000-image     JPEG2000 image     jp2

    QuickTime Plug-in 7.7.2

        File: npqtplugin6.dll

        Version: 7.7.2.0

        The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

    MIME Type     Description     Suffixes

    video/x-m4v     Video     m4v

    image/x-macpaint     MacPaint image     pntg,pnt,mac

    image/pict     PICT image     pict,pic,pct

    image/x-pict     PICT image     pict,pic,pct

    image/png     PNG image     png

    image/x-png     PNG image     png

    image/x-quicktime     QuickTime image     qtif,qti

    image/x-sgi     SGI image     sgi,rgb

    image/x-targa     TGA image     targa,tga

    QuickTime Plug-in 7.7.2

        File: npqtplugin5.dll

        Version: 7.7.2.0

        The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

    MIME Type     Description     Suffixes

    audio/3gpp     3GPP media     3gp,3gpp

    video/3gpp2     3GPP2 media     3g2,3gp2

    audio/3gpp2     3GPP2 media     3g2,3gp2

    video/sd-video     SD video     sdv

    application/x-mpeg     AMC media     amc

    video/mp4     MPEG-4 media     mp4

    audio/mp4     MPEG-4 media     mp4

    audio/x-m4a     AAC audio     m4a

    audio/x-m4p     AAC audio     m4p

    audio/x-m4b     AAC audio book     m4b

    QuickTime Plug-in 7.7.2

        File: npqtplugin4.dll

        Version: 7.7.2.0

        The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

    MIME Type     Description     Suffixes

    video/mpeg     MPEG media     mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

    audio/mpeg     MPEG audio     mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a

    audio/x-mpeg     MPEG audio     mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a

    video/3gpp     3GPP media     3gp,3gpp

    QuickTime Plug-in 7.7.2

        File: npqtplugin3.dll

        Version: 7.7.2.0

        The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

    MIME Type     Description     Suffixes

    audio/x-gsm     GSM audio     gsm

    audio/AMR     AMR audio     AMR

    audio/aac     AAC audio     aac,adts

    audio/x-aac     AAC audio     aac,adts

    audio/x-caf     CAF audio     caf

    audio/ac3     AC3 audio     ac3

    audio/x-ac3     AC3 audio     ac3

    video/x-mpeg     MPEG media     mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

    QuickTime Plug-in 7.7.2

        File: npqtplugin2.dll

        Version: 7.7.2.0

        The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

    MIME Type     Description     Suffixes

    audio/aiff     AIFF audio     aiff,aif,aifc,cdda

    audio/x-aiff     AIFF audio     aiff,aif,aifc,cdda

    audio/basic     uLaw/AU audio     au,snd,ulw

    audio/mid     MIDI     mid,midi,smf,kar

    audio/x-midi     MIDI     mid,midi,smf,kar

    audio/midi     MIDI     mid,midi,smf,kar

    audio/vnd.qcelp     QUALCOMM PureVoice audio     qcp

    QuickTime Plug-in 7.7.2

        File: npqtplugin.dll

        Version: 7.7.2.0

        The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

    MIME Type     Description     Suffixes

    application/sdp     SDP stream descriptor     sdp

    application/x-sdp     SDP stream descriptor     sdp

    application/x-rtsp     RTSP stream descriptor     rtsp,rts

    video/quicktime     QuickTime Movie     mov,qt,mqv

    video/flc     AutoDesk Animator     flc,fli,cel

    audio/x-wav     WAVE audio     wav,bwf

    audio/wav     WAVE audio     wav,bwf

    Shockwave Flash

        File: NPSWF32_11_2_202_235.dll

        Version: 11.2.202.235

        Shockwave Flash 11.2 r202

    MIME Type     Description     Suffixes

    application/x-shockwave-flash     Adobe Flash movie     swf

    application/futuresplash     FutureSplash movie     spl

    Silverlight Plug-In

        File: npctrl.dll

        Version: 5.1.10411.0

        5.1.10411.0

    MIME Type     Description     Suffixes

    application/x-silverlight     npctrl     scr

    application/x-silverlight-2        

    Picasa

        File: npPicasa3.dll

        Version: 3.0.0.0

        Picasa plugin

    MIME Type     Description     Suffixes

    application/x-picasa-detect     3.1     pinstall

    Google Update

        File: npGoogleUpdate3.dll

        Version: 1.3.21.111

        Google Update

    MIME Type     Description     Suffixes

    application/x-vnd.google.update3webcontrol.3        

    application/x-vnd.google.oneclickctrl.9        

    iTunes Application Detector

        File: npitunes.dll

        Version: 1.0.1.1

        iTunes Detector Plug-in

    MIME Type     Description     Suffixes

    application/itunes-plugin     This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.    

    VLC Web Plugin

        File: npvlc.dll

        Version: 2.0.0.99

        VLC media player Web Plugin 2.0.0-rc

    MIME Type     Description     Suffixes

    audio/mpeg     MPEG audio     mp2,mp3,mpga,mpega

    audio/x-mpeg     MPEG audio     mp2,mp3,mpga,mpega

    video/mpeg     MPEG video     mpg,mpeg,mpe

    video/x-mpeg     MPEG video     mpg,mpeg,mpe

    video/mpeg-system     MPEG video     mpg,mpeg,mpe,vob

    video/x-mpeg-system     MPEG video     mpg,mpeg,mpe,vob

    audio/mp4     MPEG-4 audio     aac,mp4,mpg4

    audio/x-m4a     MPEG-4 audio     m4a

    video/mp4     MPEG-4 video     mp4,mpg4

    application/mpeg4-iod     MPEG-4 video     mp4,mpg4

    application/mpeg4-muxcodetable     MPEG-4 video     mp4,mpg4

    video/x-m4v     MPEG-4 video     m4v

    video/x-msvideo     AVI video     avi

    application/ogg     Ogg stream     ogg

    video/ogg     Ogg video     ogv

    application/x-ogg     Ogg stream     ogg

    application/x-vlc-plugin     VLC plug-in    

    video/x-ms-asf-plugin     Windows Media Video     asf,asx

    video/x-ms-asf     Windows Media Video     asf,asx

    application/x-mplayer2     Windows Media    

    video/x-ms-wmv     Windows Media     wmv

    video/x-ms-wvx     Windows Media Video     wvx

    audio/x-ms-wma     Windows Media Audio     wma

    application/x-google-vlc-plugin     Google VLC plug-in    

    audio/wav     WAV audio     wav

    audio/x-wav     WAV audio     wav

    audio/3gpp     3GPP audio     3gp,3gpp

    video/3gpp     3GPP video     3gp,3gpp

    audio/3gpp2     3GPP2 audio     3g2,3gpp2

    video/3gpp2     3GPP2 video     3g2,3gpp2

    video/divx     DivX video     divx

    video/flv     FLV video     flv

    video/x-flv     FLV video     flv

    application/x-matroska     Matroska video     mkv

    video/x-matroska     Matroska video     mkv

    audio/x-matroska     Matroska audio     mka

    application/xspf+xml     Playlist xspf     xspf

    audio/x-mpegurl     MPEG audio     m3u

    video/webm     WebM video     webm

    audio/webm     WebM audio     webm

    application/vnd.rn-realmedia     Real Media File     rm

    audio/x-realaudio     Real Media Audio     ra

    audio/amr     AMR audio     amr

    audio/x-flac     FLAC audio     flac

    WordCaptureX

        File: npWCX.dll

        Version: 1.0.0.3

        WordCaptureX component for single click dictionary

    MIME Type     Description     Suffixes

    application/x-wcx     WordCaptureX    

    Google Earth Plugin

        File: npgeplugin.dll

        Version: 6.1.0.5001

        GEPlugin

    MIME Type     Description     Suffixes

    application/geplugin     GEPlugin    

    Java Deployment Toolkit 6.0.260.3

        File: npdeployJava1.dll

        Version: 6.0.260.3

        NPRuntime Script Plug-in Library for Java(TM) Deploy

    MIME Type     Description     Suffixes

    application/java-deployment-toolkit        

    Logitech Device Detection

        File: npLogitechDeviceDetection.dll

        Version: 1.23.0.5

        Logitech Device Detection

    MIME Type     Description     Suffixes

    application/logitech-ddc-plugin        

    Microsoft Office 2010

        File: NPSPWRAP.DLL

        Version: 14.0.4761.1000

        The plug-in allows you to open and edit files using Microsoft Office applications

    MIME Type     Description     Suffixes

    application/x-sharepoint     SharePoint Plug-in for Firefox    

    Microsoft Office 2010

        File: NPAUTHZ.DLL

        Version: 14.0.4730.1010

        Office Authorization plug-in for NPAPI browsers

    MIME Type     Description     Suffixes

    application/x-msoffice14     14.0.4730.1010     *

    Windows Live® Photo Gallery

        File: NPWLPG.dll

        Version: 14.0.8064.206

        NPWLPG

    MIME Type     Description     Suffixes

    application/x-wlpg3-detect     Windows Live® Photo Gallery     wlpg

    appli

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