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Participant
March 19, 2013
Question

It is telling me to update flashplayer when I have already

  • March 19, 2013
  • 2 replies
  • 430 views

It is telling me to update flashplayer when I have already.

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2 replies

pwillener
Legend
March 20, 2013

swayne1960 wrote:

It is telling me to update flashplayer when I have already.

"It" being what exactly?

chris.campbell
Legend
March 19, 2013

To help troubleshoot we'll need the following system information:

When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

Participant
March 20, 2013

Windows 7

Internet Explore 10

11.6.602.180