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Participant
April 26, 2015
Question

It says I already have flash player.

  • April 26, 2015
  • 3 replies
  • 387 views

But it's not listed in my computer.

This topic has been closed for replies.

3 replies

leelastarr
Participant
April 28, 2015

I TOO HAVE A SIMILAR ISSUE.

FLASH PLAYER IS  NOT WORKING!THIS HAS BEEN AN ISSUE SINCE PURCHASE OF THIS LAPTOP(HP ENVY).

IT SAYS ITS INSTALLED ,THEREFORE WON'T LET ME DOWNLOAD IT. BUT,WHENEVER I NEED TO TRY TO ADD TO MY WEBSITE, IT SAYS I NEED FLASH PLAYER TO BE INSTALLED! AFTER CHECKING STATUS IT SAYS FOR PROBLEMS TO "ENABLE"AND TO DISENGAGE ACTIVE X.

I HAVE DONE THESE THINGS MULTIPLE TIMES,YESTERDAY ALONE I SPENT 4 HOURS WORKING ON IT,BUT I HAVE FOLLOWED THESE PROCEDURES MULTIPLE TIMES SINCE THE FIRST WEEK I HAD THIS LAPTOP INCLUDING A COUPLE OF 'SOFT' REFOREMATTING!

EVEN THOUGH IT TOLD ME I WOULD HAVE TO RE=INSTALL ADOBE FLASH PLAYER AFTER,BUT,AS I STATED,IT WON'T LET ME-TELLING ME ITS STILL THERE-I TOO CAN'T FIND IT IN MY PROGRAMS!!!!!!

Varun_Bhal
Adobe Employee
Adobe Employee
April 29, 2015

Hi leelastarr

What OS and browser you are using ?

-Varun

piyush2508
Adobe Employee
Adobe Employee
April 28, 2015

Hi Mulronke,


Flash Player when installed integrates itself with the browser[Except Google Chrome] to run flash content.Before answering your query we require some basic information:


1. you are using Flash Player on Browser?

2. you are using Flash Player on Operating System?

3. and Where do you see message Flash Player is already installed?

--

Piyush

Varun_Bhal
Adobe Employee
Adobe Employee
April 27, 2015

Hi,

Which OS and  browser you are using and who is saying that you already have flash player installed?

-Varun