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A
Anonymous
June 20, 2012
Question

JW Player 5.9

  • June 20, 2012
  • 2 replies
  • 9481 views

Since upgrade to the latest Flash Player release 11.3.300.257, we encounter problems playing videos on our Windows XP machines. Other Windows Versions do still work.

As an example please go to http://busch.eu/de/anwendungsvideos/goldschmiede/index.html

The video stops playing after 5 seconds, no matter, if you choose the SD or the HD version for playback.

As already mentioned, this problem only occurs in conjunction with Windows XP and Flash Player 11.3.300.257, no matter, which browser you are using.

In every browser (Firefox, IE, Opera) the video will stop playing after 5 seconds, while it is still bufferd in the background.

If you revert back to Flash Player 10.3.183.20 the video plays normal.

Can someone please confirm that bug?

Greetz

    This topic has been closed for replies.

    2 replies

    A
    AndreMargono
    Participant
    June 26, 2012

    Hi,

    I also get exactly the same problem. I use XP virtual machine (XP Mode) without any update (fresh install) hosted on Windows 7 64-bit. I use the same version of Flash Player as well. I can play any video for 5 seconds and then it stop. I also tried to open YouTube video it stopped after 11 seconds. Hopefully there's a workaround for this problem.

    Cheers.

    A
    Anonymous
    June 26, 2012

    Hi Andre,

    I can't say how happy I am that someone else has the same problem.

    Please vote for this bug at https://bugbase.adobe.com/index.cfm?event=bug&id=3219242.

    The more votes this bug gets the more likely it is, that Adobe will release a patch for this in a future version.

    As for now there's nothing more I can do.

    Both Jeromie and Chris got a copy of my virtual box image. So it must be really easy for them to reprocuce the bug.

    What you can do as a workaround for this issue:

    1. Download the Flash Player Uninstaller and uninstall your current version of Flash Player.

    2. Download Flash Player 10.3.183.20 for IE (Link) and for plugin-based browsers as firefox (Link).

    3. Run both downloaded setup files.

    4. I don't know if it is necessary, but better disable the Flash Player Auto-update function in your system settings.

    The same security updates that were applied to Flash Player 11.3 did also find its way into 10.3, so there is nothing to worry about if using this old version.

    Greetz

    A
    AndreMargono
    Participant
    June 26, 2012

    Hi,

    I just voted the bug report. Apparently this bug does not affect me directly, however as I'm developing a website that should have multi-browsers support, I ran across this problem when I was testing the web page. Hopefully general audiences that do not use the same build of XP virtual machine won't get the same issue.

    Cheers.

    chris.campbell
    chris.campbell
    Legend
    June 20, 2012

    I’ll give this a try in the morning.  For the time being, can you please open a bug at bugbase.adobe.com and in addition to the bug steps and details, please link to this thread.  Please post back with the bug number or URL so that others affected can add their votes and comments.

    Thanks,

    Chris

    A
    Anonymous
    June 20, 2012

    Hi Chris,

    thanks a lot for your fast answer.

    As proposed I opened a new bug for this issue.

    See https://bugbase.adobe.com/index.cfm?event=bug&id=3219242 for details.

    Regards.

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